Charleisha Hezekiah
Monroe,US
Summary
I am a proven professional with a strong background in customer service and financial services, which I have exemplified during my tenure in this field. Skilled in Microsoft Excel and effective problem-solving, I consistently deliver results, achieving a 99% customer satisfaction rating. My ability to manage complex tasks and maintain professionalism under pressure sets me apart.
Overview
8
8
years of professional experience
Work History
Eviction Processor
Dean Morris,LLC
Monroe, Louisiana
06.2024 - 10.2024
- Ensured compliance with federal, state, and company policies throughout the processing cycle.
- Utilized specialized processing software and systems effectively.
- Prepared NTV and CFPB letters for the attorney
- Communicated with law enforcement for eviction
- Scan and file documents
- Answered calls that were directed to me
- Made outgoing calls to clients,tenants,etc
Enrollment Specialist
Primary Health Services Center
Monroe, Louisiana
10.2023 - 02.2024
- Collaborated with coworkers and managers to create activities in the community
- Enrolled patients in Medicaid
- Helped patients with questions and concerns about Medicaid benefits
- Gave patients knowledge of selected benefits
- Helped patients renew/reenroll benefits
Customer Service Associate
Conduent
12.2022 - 09.2023
- Answered 10+ calls an hour
- Maintained a professional and friendly demeanor
- Resolved escalations
- Established knowledge of protocols and procedures
- Applied for callers SNAP as well as Medicaid
- Collaborated with a team of 30+ members
Enrollment Specialist
Health Plan One
09.2022 - 12.2022
- Received 99% 5 Star Satisfactory on Customer Resolutions
- Received 100% score cards for first time callers who spoke with me
- Managed customer complaints with an understanding demeanor
- Answer multi-phone lines
- Applied clients for Medicare
Customer Service Representative
Monroe Utility Operations
Monroe, US
01.2020 - 10.2020
- Interrogated customers and gathered data in order to better understand their needs and provide quick solutions
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Keep track of customer interactions and transactions, including inquiries, complaints, and comments, as well as actions taken
- Complete credit card payments
- Answered multiple phone lines
Customer Service / Lead Teller
NELA Utilities
West Monroe, US
06.2018 - 06.2019
- Had an excellent attendance record and was always on time for work
- Documented all changes and actions in a computer-based tracking system
- Solved [Type] issues, improved operations, and provided excellent customer service
- Research overage and shortage in teller's cash drawer
- Balanced money vault
- Maintain spreadsheets for meter sequencing
- Maintain a calm and professional manner while dealing with outright customers
- Answer phone lines for escalations and solutions
Customer Service Representative
Severn Trent Services
Monroe, Louisiana
05.2016 - 06.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- De-escalated problematic customer concerns, maintaining acalm, friendly demeanor.
- Received payments in the forms of credit card,debit,cash, and checks
- Created Payment plans for customers who fell behind in payments
- Activated and deactivated water accounts
Education
High School Diploma -
Carroll High School
Monroe, LA05-2014
Skills
- Coordination
- Banking and financial services background
- Excellent multi-tasker
- Critical thinking
- Microsoft Outlook
- MS Office proficient
- Proofreading
- Flexible scheduling
- Dependable and reliable
- Report transcription
- Staff training and development
- Customer service
- Creative problem solving
- Research
- Typing 35 WPM
- Data entry
- High-energy attitude
- Cash handling accuracy
- Spreadsheets
- Inbound and outbound calling
- Scheduling
- Document control
- 10-Key
- Filing
- Computer proficiency
- Strong communication skills
- Resolution-oriented
- Microsoft Excel
- Data entry background
- Attention to detail
Timeline
Eviction Processor
Dean Morris,LLC
06.2024 - 10.2024
Enrollment Specialist
Primary Health Services Center
10.2023 - 02.2024
Customer Service Associate
Conduent
12.2022 - 09.2023
Enrollment Specialist
Health Plan One
09.2022 - 12.2022
Customer Service Representative
Monroe Utility Operations
01.2020 - 10.2020
Customer Service / Lead Teller
NELA Utilities
06.2018 - 06.2019
Customer Service Representative
Severn Trent Services
05.2016 - 06.2018
High School Diploma -
Carroll High School
Similar Profiles
Michelle BradshawMichelle Bradshaw
Title Processor at Dean Morris LLCTitle Processor at Dean Morris LLC
Portia WileyPortia Wiley
Bankruptcy Processor at Dean Morris, LLCBankruptcy Processor at Dean Morris, LLC
Kathleen McPhersonKathleen McPherson
Billing Specialist at Azure Kids Pediatrics, LLCBilling Specialist at Azure Kids Pediatrics, LLC