Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charleisha Hezekiah

Monroe,US

Summary

I am a proven professional with a strong background in customer service and financial services, which I have exemplified during my tenure in this field. Skilled in Microsoft Excel and effective problem-solving, I consistently deliver results, achieving a 99% customer satisfaction rating. My ability to manage complex tasks and maintain professionalism under pressure sets me apart.

Overview

8
8
years of professional experience

Work History

Eviction Processor

Dean Morris,LLC
Monroe, Louisiana
06.2024 - 10.2024
  • Ensured compliance with federal, state, and company policies throughout the processing cycle.
  • Utilized specialized processing software and systems effectively.
  • Prepared NTV and CFPB letters for the attorney
  • Communicated with law enforcement for eviction
  • Scan and file documents
  • Answered calls that were directed to me
  • Made outgoing calls to clients,tenants,etc

Enrollment Specialist

Primary Health Services Center
Monroe, Louisiana
10.2023 - 02.2024
  • Collaborated with coworkers and managers to create activities in the community
  • Enrolled patients in Medicaid
  • Helped patients with questions and concerns about Medicaid benefits
  • Gave patients knowledge of selected benefits
  • Helped patients renew/reenroll benefits

Customer Service Associate

Conduent
12.2022 - 09.2023
  • Answered 10+ calls an hour
  • Maintained a professional and friendly demeanor
  • Resolved escalations
  • Established knowledge of protocols and procedures
  • Applied for callers SNAP as well as Medicaid
  • Collaborated with a team of 30+ members

Enrollment Specialist

Health Plan One
09.2022 - 12.2022
  • Received 99% 5 Star Satisfactory on Customer Resolutions
  • Received 100% score cards for first time callers who spoke with me
  • Managed customer complaints with an understanding demeanor
  • Answer multi-phone lines
  • Applied clients for Medicare

Customer Service Representative

Monroe Utility Operations
Monroe, US
01.2020 - 10.2020
  • Interrogated customers and gathered data in order to better understand their needs and provide quick solutions
  • Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
  • Keep track of customer interactions and transactions, including inquiries, complaints, and comments, as well as actions taken
  • Complete credit card payments
  • Answered multiple phone lines

Customer Service / Lead Teller

NELA Utilities
West Monroe, US
06.2018 - 06.2019
  • Had an excellent attendance record and was always on time for work
  • Documented all changes and actions in a computer-based tracking system
  • Solved [Type] issues, improved operations, and provided excellent customer service
  • Research overage and shortage in teller's cash drawer
  • Balanced money vault
  • Maintain spreadsheets for meter sequencing
  • Maintain a calm and professional manner while dealing with outright customers
  • Answer phone lines for escalations and solutions

Customer Service Representative

Severn Trent Services
Monroe, Louisiana
05.2016 - 06.2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries via phone, email, and chat.
  • De-escalated problematic customer concerns, maintaining acalm, friendly demeanor.
  • Received payments in the forms of credit card,debit,cash, and checks
  • Created Payment plans for customers who fell behind in payments
  • Activated and deactivated water accounts

Education

High School Diploma -

Carroll High School
Monroe, LA
05-2014

Skills

  • Coordination
  • Banking and financial services background
  • Excellent multi-tasker
  • Critical thinking
  • Microsoft Outlook
  • MS Office proficient
  • Proofreading
  • Flexible scheduling
  • Dependable and reliable
  • Report transcription
  • Staff training and development
  • Customer service
  • Creative problem solving
  • Research
  • Typing 35 WPM
  • Data entry
  • High-energy attitude
  • Cash handling accuracy
  • Spreadsheets
  • Inbound and outbound calling
  • Scheduling
  • Document control
  • 10-Key
  • Filing
  • Computer proficiency
  • Strong communication skills
  • Resolution-oriented
  • Microsoft Excel
  • Data entry background
  • Attention to detail

Timeline

Eviction Processor

Dean Morris,LLC
06.2024 - 10.2024

Enrollment Specialist

Primary Health Services Center
10.2023 - 02.2024

Customer Service Associate

Conduent
12.2022 - 09.2023

Enrollment Specialist

Health Plan One
09.2022 - 12.2022

Customer Service Representative

Monroe Utility Operations
01.2020 - 10.2020

Customer Service / Lead Teller

NELA Utilities
06.2018 - 06.2019

Customer Service Representative

Severn Trent Services
05.2016 - 06.2018

High School Diploma -

Carroll High School
Charleisha Hezekiah