CHARLEN JOINER
Copperas Cove
Summary
Energetic, detail-oriented Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Experienced with educational support, assisting in development and implementation of classroom activities. Utilizes strong interpersonal skills to foster supportive and engaging learning environment. Knowledge of effective classroom management techniques and instructional support.
Qualified and robust background in supporting classroom activities and fostering student growth. Proven track record in assisting teachers with lesson preparations and managing classroom environments. Demonstrated ability to effectively communicate and collaborate with both students and educators.
Overview
16
16
years of professional experience
Work History
Speech Paraprofessional
Killeen ISD
Austin, TX
01.2024 - Current
- Assist students with pronunciation of words and phrases
- Follow daily schedule from Speech Pathologist to pull students for one-on-one virtual speech services
- Assisted campus with greeting students in the mornings at arrival
- Assisted with students during lunch hours
- Helping dismiss students picked up for early dismissal
- Provided support to the library with students, shelving books, answering phone calls
- Assisted teachers in implementing lesson plans and delivering instructional support.
- Facilitated small group activities to enhance student engagement and learning outcomes.
Inside Sales Solar Advisor
SunPower Corporation
Austin, TX
01.2021 - 01.2023
- Take inbound and make outbound calls to engage potential customers with solar options
- Provide marketing for the company’s products and services via telephone
- Answering customer questions and qualifying potential customers for services
- Stay up to date with industry knowledge as well as the competitive posture of the company
- Maintain detailed notes on their leads; qualified leads will typically be directed to the field and/or inside sales teams for close
Call Center Agent
Teleperformance
Killeen, TX
01.2019 - 01.2021
- Take inbound calls from medical providers and members
- Provide excellent customer service through active listening on every interaction
- Work with confidential customer information and treat it with sympathy or empathy
- Assist members with navigating the member portal
- Provide information pertaining to benefits, claims, and accumulations
- Managed high-volume inbound calls, providing exceptional customer service and issue resolution.
- Utilized CRM software to track interactions and ensure accurate documentation of customer inquiries.
Lead Teacher’s Aide
Hope Institute
Springfield, IL
01.2011 - 06.2018
- Carry out individual youth programs, ensuring that youth are engaged in programs and activities
- Consistently assist individuals in the area of self-help skills (eating, drinking, dressing, etc.)
- Document necessary and/or requested information on a daily basis
- Read and submit T-logs for individuals in the home
- Document medication times/doses taken
- Follow safe lifting practices when moving individuals that are non-mobile
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Supported classroom management by reinforcing positive behavior and maintaining an organized learning environment.
Education
High School Diploma -
Southeast High School
Springfield, IL08-2000
Skills
- Customer Service Delivery
- Service
- Detail-Oriented
- Organizational Skills
- Inside Sales
- Problem-Solving Skills
- Self-Motivated
- Effective Team Player
- Dependable and Reliable
- Resolution-Oriented
- Multitasking
- Teaching life skills
- Managing difficult behaviors
- Proactive
- Active listener
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
Timeline
Speech Paraprofessional
Killeen ISD
01.2024 - Current
Inside Sales Solar Advisor
SunPower Corporation
01.2021 - 01.2023
Call Center Agent
Teleperformance
01.2019 - 01.2021
Lead Teacher’s Aide
Hope Institute
01.2011 - 06.2018
High School Diploma -
Southeast High School