Charlena Lofton
Saint Amant,LA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. 15 Years experience work in clerical and patient care in a hospital. 20 Years experience as a management setting. A quick learner with strong communication skills. Problem solver with a positive character and passion to work well with people. Intelligent, articulate, reliable, and driven to succeed.
Overview
36
36
years of professional experience
Work History
Counter Person
Acme Refrigeration
4 2023 - Current
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at the end of the business day.
- Processed customer orders and accurately entered them into the order system.
- Reached out to vendors outside the usual network to find parts not available from traditional sources.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Filing
- Making bank deposits.
- Reconciled cash drawer and corrected any errors.
NEONATAL CARE TECH (NICU)
Woman's Hospital
05.2008 - 04.2023
- Followed policies, procedures, and hospital regulations for protocol compliance and patient safety.
- Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
- Monitor phone calls coming in, and transfer them to the appropriate area.
- Carried out day-to-day tasks accurately and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Provide emotional support to patients and their families during critical times of their lives.
Personal Assistant To Assistant Director
Parkview Baptist Preschool
05.1998 - 05.2008
- Oversaw personal and professional calendars, and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion in handling confidential information. Screened personal and business calls and directed them to the appropriate party.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Assisted senior management to initiate new projects and assist in various processes.
- Assisted senior leadership in managing aspects of operations.
- Lead up to 20 personnel, supervising daily performance as well as training.
Little Lad's and Lassies Learning Center
Lisa Tate
06.1988 - 05.1998
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Supervised and managed a team of childcare professionals to guarantee the highest standards of care.
- Attend approved training and continuing education courses to maintain certifications.
- Supervised 10-12 childcare workers and oversaw facility to meet state requirements for education and training.
- Engaged with parents and families to build positive relationships for children to thrive.
- Implemented school policies, procedures, and systems to promote a safe and healthy environment in compliance with state standards.
- Planned and monitored curriculum and program activities, and liaised with teachers to create fun and engaging learning experiences.
- Managed program paperwork and child records to comply with state regulations.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Hired and mentored well-qualified job applicants for teaching.
- Completed clerical tasks, such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through phone and email correspondence.
- Maintained inventory of office supplies, placing timely orders to prevent shortages and reduce downtime.
- Reviewed files, records, and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Accomplished multiple tasks within established timeframes.
Education
Associate of Science - Secretarial Studies And Office Administration
Baton Rouge School of Computers
Baton Rouge, LA 05.1985 -
High School Diploma - undefined
St. Amant High School
Saint Amant, LA 05.1984 -
Skills
Communications
Telephone Assistance
Register Balancing
Process Payments
Order Entry
Serve Customers
Team Player
Organization
Clerical skills
Accuracy and efficiency
Listening Skills
Self Motivation
Organizational Skills
Timeline
NEONATAL CARE TECH (NICU)
Woman's Hospital
05.2008 - 04.2023
Personal Assistant To Assistant Director
Parkview Baptist Preschool
05.1998 - 05.2008
Little Lad's and Lassies Learning Center
Lisa Tate
06.1988 - 05.1998
Associate of Science - Secretarial Studies And Office Administration
Baton Rouge School of Computers
05.1985 -
High School Diploma - undefined
St. Amant High School
05.1984 -
Counter Person
Acme Refrigeration
4 2023 - Current