Charlena Lofton
Saint Amant,LA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. 15 Years experience work in clerical and patient care in a hospital. 20 Years experience as a management setting. A quick learner with strong communication skills. Problem solver with a positive character and passion to work well with people. Intelligent, articulate, reliable, and driven to succeed.
Overview
36
36
years of professional experience
Work History
Counter Person
Acme Refrigeration
4 2023 - Current
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at the end of the business day.
- Processed customer orders and accurately entered them into the order system.
- Reached out to vendors outside the usual network to find parts not available from traditional sources.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Filing
- Making bank deposits.
- Reconciled cash drawer and corrected any errors.
NEONATAL CARE TECH (NICU)
Woman's Hospital
05.2008 - 04.2023
- Followed policies, procedures, and hospital regulations for protocol compliance and patient safety.
- Trained and coached new employees on protocols and best practices to promote ideal patient outcomes.
- Monitor phone calls coming in, and transfer them to the appropriate area.
- Carried out day-to-day tasks accurately and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Provide emotional support to patients and their families during critical times of their lives.
Personal Assistant To Assistant Director
Parkview Baptist Preschool
05.1998 - 05.2008
- Oversaw personal and professional calendars, and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion in handling confidential information. Screened personal and business calls and directed them to the appropriate party.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Assisted senior management to initiate new projects and assist in various processes.
- Assisted senior leadership in managing aspects of operations.
- Lead up to 20 personnel, supervising daily performance as well as training.
Little Lad's and Lassies Learning Center
Lisa Tate
06.1988 - 05.1998
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Communicated with local and state government agencies to maintain compliance with all regulations.
- Supervised and managed a team of childcare professionals to guarantee the highest standards of care.
- Attend approved training and continuing education courses to maintain certifications.
- Supervised 10-12 childcare workers and oversaw facility to meet state requirements for education and training.
- Engaged with parents and families to build positive relationships for children to thrive.
- Implemented school policies, procedures, and systems to promote a safe and healthy environment in compliance with state standards.
- Planned and monitored curriculum and program activities, and liaised with teachers to create fun and engaging learning experiences.
- Managed program paperwork and child records to comply with state regulations.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Hired and mentored well-qualified job applicants for teaching.
- Completed clerical tasks, such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through phone and email correspondence.
- Maintained inventory of office supplies, placing timely orders to prevent shortages and reduce downtime.
- Reviewed files, records, and other documents to obtain information to respond to requests.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Accomplished multiple tasks within established timeframes.
Education
Associate of Science - Secretarial Studies And Office Administration
Baton Rouge School of Computers
Baton Rouge, LA 05.1985 -
High School Diploma - undefined
St. Amant High School
Saint Amant, LA 05.1984 - undefined
Skills
Communications
Timeline
NEONATAL CARE TECH (NICU)
Woman's Hospital
05.2008 - 04.2023
Personal Assistant To Assistant Director
Parkview Baptist Preschool
05.1998 - 05.2008
Little Lad's and Lassies Learning Center
Lisa Tate
06.1988 - 05.1998
Associate of Science - Secretarial Studies And Office Administration
Baton Rouge School of Computers
05.1985 -
High School Diploma - undefined
St. Amant High School
05.1984 - undefined
Counter Person
Acme Refrigeration
4 2023 - Current
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