Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlena Nicholson

Catlettsburg,KY

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

26
26
years of professional experience

Work History

Manager of House Keeping

Days Inn of Wyndham
12.2022 - 09.2025
  • Assisted in implementing operational procedures and best practices for team efficiency.
  • Supported daily management activities, ensuring adherence to company policies and safety standards.
  • Maintained accurate documentation of operational tasks and project updates for team visibility.
  • Contributed to inventory management by tracking supplies and coordinating restocking efforts.
  • Engaged in problem-solving discussions to identify process improvements within the team structure.
  • Observed and reported on workflow challenges, providing input for potential enhancements in operations.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.

Janitor

Dirt Busters
05.2015 - 05.2018
  • Maintained cleanliness and sanitation standards throughout facilities using industrial cleaning equipment.
  • Conducted routine inspections to identify and address maintenance issues promptly.
  • Assisted in training new team members on safety protocols and cleaning procedures.
  • Implemented efficient cleaning schedules to optimize workflow and minimize downtime.

House Keeper

Sleeps Inn
03.2007 - 03.2011
  • Maintained cleanliness and organization of guest rooms, ensuring high standards of hygiene.
  • Performed routine inspections of public areas, addressing maintenance issues promptly.
  • Assisted in laundry operations, managing linens and ensuring proper inventory levels.
  • Collaborated with team members to streamline cleaning processes and enhance efficiency.

Care Giver, Infant Stage

Imagination Station
02.2003 - 02.2007
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Manager Crew of 6, Janitorial

Danny^s Custodial
01.2000 - 01.2007
  • Directed team operations to enhance workflow efficiency and meet project timelines.
  • Developed and implemented strategic initiatives to optimize resource allocation and reduce costs.
  • Mentored staff on best practices, fostering a culture of continuous improvement and accountability.
  • Analyzed performance metrics to identify areas for process enhancement and operational effectiveness.

Education

High School Diploma - M/a

South Charleston High School
South Charleston, WV
06.1990

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Operations management
  • Customer relationship management (CRM)
  • Performance management
  • Shift scheduling
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Workforce management
  • Performance evaluations
  • Coaching and mentoring
  • Work prioritization
  • Policy and procedure development
  • Inventory management
  • Recruiting and interviewing
  • Disciplinary techniques
  • Teamwork and collaboration
  • Effective communication
  • Positive attitude
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Work Planning and Prioritization
  • Hiring and training
  • Managing operations and efficiency
  • Customer relationship management
  • Training and development
  • Employee coaching and mentoring
  • Scheduling and coordinating
  • Professional and courteous
  • Good judgment
  • Process improvement
  • Active listening
  • Interpersonal relations
  • Problem-solving aptitude

Timeline

Manager of House Keeping

Days Inn of Wyndham
12.2022 - 09.2025

Janitor

Dirt Busters
05.2015 - 05.2018

House Keeper

Sleeps Inn
03.2007 - 03.2011

Care Giver, Infant Stage

Imagination Station
02.2003 - 02.2007

Manager Crew of 6, Janitorial

Danny^s Custodial
01.2000 - 01.2007

High School Diploma - M/a

South Charleston High School

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