Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charlencia Belt

Houston

Summary

Leasing Professional with proven success in customer service and communication skills. Expertise in utilizing Entrata to streamline lease processes and enhance resident satisfaction. Strong knowledge of fair housing policies and adept at problem-solving, consistently surpassing leasing targets.

Overview

12
12
years of professional experience

Work History

Leasing Professional

CAF Management
04.2025 - Current
  • Delivered engaging property tours to prospective residents, emphasizing unique amenities tailored to specific interests.
  • Contributed to high occupancy rates by effectively marketing available properties and promptly following up on leads.
  • Provided support during move-in and move-out processes, ensuring smooth transitions for both new and departing residents.
  • Coordinated maintenance requests with appropriate personnel, ensuring prompt resolution of tenant concerns while minimizing downtime for available units.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed and followed up on tenant renewal notices.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Leasing Professional

Lone Star Capital
06.2021 - 10.2024
  • Delivered informative property tours by greeted clients, showed apartments, to prospects and residents, highlighting unique amenities and features tailored to their needs.
  • Provided exceptional customer service, addressing inquiries in a timely manner to Housing Authority vendors, maintenance staff, residents maintaining positive relationships with everyone.
  • Facilitated smooth move-ins for new residents by preparing verified incomes, background check and other information before accepting lease applications coordinating logistics efficiently.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests ,rent collections,followed up on tenant renewal notices,

Property Manager

Public Storage
01.2018 - 06.2021
  • Handled tenant complaints promptly and appropriately, Also followed up on delinquent tenants and coordinated collection procedures.
  • Maintained positive landlord-tenant relationships,ensuring clear communication and prompt resolution of any disputes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Manged multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Customer Service Representative/Chat Support Representative

Health IQ
09.2015 - 01.2018
  • Professionally and empathetically communicate insurance policy details, benefit coverage, eligibility criteria, and claim procedures to policyholders and members.
  • Guide individuals through healthcare insurance enrollment process, helping them understand available options and eligibility requirements.
  • Proactively identify opportunities for policyholders to maximize their benefits, including preventive care, wellness programs, and available resources.
  • Accurately document and review healthcare claims, ensuring that all required information is captured for processing, and maintain detailed records of claims submissions and outcomes.

Customer Service Representative/Chat Support Representative

Conduent
10.2013 - 07.2015
  • Professionally and empathetically communicate insurance policy details, benefit coverage, eligibility criteria, and claim procedures to policyholders and members.
  • Guide individuals through healthcare insurance enrollment process, helping them understand available options and eligibility requirements.
  • Proactively identify opportunities for policyholders to maximize their benefits, including preventive care, wellness programs, and available resources.
  • Accurately document and review healthcare claims, ensuring that all required information is captured for processing, and maintain detailed records of claims submissions and outcomes.

Education

Associate of Science -

Houston Community College
Houston, TX

High School Diploma -

Cypress Ridge High School
Houston, TX
07.2013

Skills

  • Scheduling appointments
  • Multitasking Abilities
  • Medical Appointments
  • Fair Housing Polices
  • Goal-oriented mindset
  • Property management knowledge
  • Tenant Eviction laws
  • Complaints Investigation
  • Fair housing regulations
  • Leasing terms ans Specifications
  • Property Maintenance
  • Background check process
  • Medical Terminology
  • Claims
  • Problem-Solving
  • Communication Skills
  • Inbound/Outbound calls Environment
  • Billing
  • Fax support
  • Resman
  • Entrata
  • Bluemoon
  • Apartment 24/7
  • EliseAI
  • Resman Screening
  • First Advantage screening
  • Spread sheet
  • Telephone and Email etiquette
  • Customer service management
  • Leasing and sales
  • Lease Renewals
  • Maintenance Requests
  • Vendor Contract Negotiations
  • Data Entry
  • Multi-family property management
  • Affordable housing programs knowledge

Timeline

Leasing Professional

CAF Management
04.2025 - Current

Leasing Professional

Lone Star Capital
06.2021 - 10.2024

Property Manager

Public Storage
01.2018 - 06.2021

Customer Service Representative/Chat Support Representative

Health IQ
09.2015 - 01.2018

Customer Service Representative/Chat Support Representative

Conduent
10.2013 - 07.2015

Associate of Science -

Houston Community College

High School Diploma -

Cypress Ridge High School

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Charlencia Belt