Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Charlene Cook

Charlene Cook

Merrillville,IN

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Life Insurance Agent

FFL Partners
03.2023 - Current
  • Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
  • Enhanced brand reputation by consistently providing exceptional customer service and fostering positive relationships with clients.
  • Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
  • Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.

Technical Support Supervisor

Conduent Solutions LLC
07.2018 - 06.2021
  • Advance 'User-level' knowledge of computer technology and computer operating system
  • Opening, closing, collapsing and switching between various applications and windows/sessions on a PC or Mac
  • Downloading, opening, saving, printing and/or deleting files
  • Copy/cut and paste text
  • Managing, installing, uninstalling, application programs and software
  • Experience with mac OS / IOS devices (4 yrs Plus).

Customer Service Representative

H&R Block
12.2015 - 04.2018
  • Prepared income tax return forms for individuals and small businesses
  • Effectively assisted customers in person and via telephone and offered technical support
  • Verified totals on forms prepared by others to detect errors of arithmetic or procedure.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Office Administrative Assistant

Job Corps Trade School
08.2017 - 10.2018
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Strengthened relationships with vendors to negotiate favorable contract terms that benefitted the organization financially.
  • Assisted management with budget preparation, providing detailed data analysis to support informed fiscal decisions.
  • Aided human resources in recruiting efforts by screening resumes, scheduling interviews, and gathering feedback from hiring managers.

Home Health Aide (HHA)

Interim HealthCare
11.2023 - Current
  • Provide in-home care to clients, support activities of daily living (ADLs), and utilize safe lifting practices and transfer equipment to ensure patient safety
  • Communicate empathetically with clients, build relationships, and provide updates to families while maintaining compliance with patient confidentiality preferences
  • Monitor patients' vital signs and general well-being and refer any concerns to the general practitioner or case manager.

Home Health Aide (HHA)

Adaptive Nursing & Healthcare Services
12.2020 - 08.2022
  • Bathing, grooming, toileting, dressing, and feeding patients
  • Helping patients with exercising, walking, and moving in and out of their beds
  • Changing bed linens, cleaning and disinfecting their rooms regularly
  • Maintaining patients' records regarding care.

Home Health Aide (HHA)

Maxim Healthcare Group
08.2020 - 12.2020
  • Provide health care services in patients' residences
  • Perform domestic and household tasks
  • Maintain patients' care records and document provided services
  • Collect routine specimens.

Education

Associates Of science Degree in Pharmacy Technician -

Ultimate Medical Academy-Clearwater
03.2022

High school diploma in Office administration -

Paul Simon Highschool
03.2017

Skills

  • Customer Service
  • Desktop support
  • Mac systems
  • Product Troubleshooting
  • Issue Troubleshooting
  • Appointment Scheduling
  • Data Entry
  • Account updating
  • Product Knowledge
  • Typing Skills

Certification

  • Registered Pharmacy Technician, 03/01/22, #99108188A
  • American Heart Association CPR Certified, BLS 02/29/2024
  • Home Health License Number #HHA2002930

Personal Information

Willing To Relocate: Anywhere

Timeline

Home Health Aide (HHA)

Interim HealthCare
11.2023 - Current

Life Insurance Agent

FFL Partners
03.2023 - Current

Home Health Aide (HHA)

Adaptive Nursing & Healthcare Services
12.2020 - 08.2022

Home Health Aide (HHA)

Maxim Healthcare Group
08.2020 - 12.2020

Technical Support Supervisor

Conduent Solutions LLC
07.2018 - 06.2021

Office Administrative Assistant

Job Corps Trade School
08.2017 - 10.2018

Customer Service Representative

H&R Block
12.2015 - 04.2018

Associates Of science Degree in Pharmacy Technician -

Ultimate Medical Academy-Clearwater

High school diploma in Office administration -

Paul Simon Highschool

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Charlene Cook