CHARLENE ALFRED

Mount Laurel,NJ

Summary

Executive Assistant that functions as an executive and strategic business partner that provides comprehensive administrative support such as calendar management, extensive travel arrangements and inbox shadowing.

In the business partner aspect, I've implemented workflow processes, onboarding schedules for incoming staff and work closely with leadership teams to facilitate board materials, quarterly business reviews and client facing meetings on behalf of executives.

Overview

years of professional experience

Work History

Executive Assistant to Chief Revenue Officer

Olo

01.2022 - Current

Lead Admin to Admin/Coordinating staff for the GTM Team and streamlined administrative procedures and protocols.
Develop strong relationships with internal departments to facilitate cross-functional collaboration on key initiatives driven by senior leaders.
Contribute to smooth business operations by planning and organizing meetings, conferences and off-sites.
Streamlined executive schedules by managing meetings and travel arrangements to ensure smooth daily operations.
Create processes and systems to help the team manage workload, client relations and monitor sales communication and executive briefs.
Work closely with Sales and CSM teams to update EBR decks for client meetings and mid-year reviews
Manage the budget for the administrative function within the department
Manage schedules, events and extensive travel plans for conferences, customer meetings and seminars,

Executive Assist. to Chief Product Officer + GM

WW TECH

01.2020 - 08.2022

Support Chief Product Officer and GM with detailed and complex calendar management amongst multiple timezones.
Lead and update weekly leadership meeting decks and record action items for direct reports .
Business development for GM in coordinating meetings with potential partners
Coordinate board materials and deliverables for product team for CPO
Assisted in the development of company policies and procedures, contributing to a more organized work environment.
Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
Facilitated training and onboarding for incoming office staff for the product team.

Executive Associate, Business Services

HBO (Home Box Office)

08.2014 - 12.2019

Worked closely with VP's direct reports by project managing and following-up on deliverables
Researched, drafted, and compiled projects that are required from the VP on behalf of the EVP and President.
Coordinated domestic and international travel for VP and other members of the team
Create and manage correspondence, internal and external on behalf of VP
Acted as a liaison between executives and staff members to facilitate smooth workflow operations throughout the organization's hierarchy levels.
Calendar management for VP by setting up meetings for the different dept
Researched complex inquiries and responded or escalated inquiries and recommended solutions.
Create monthly and annual expense reports and departmental budget

Executive Assistant to SVP of Risk Management

Sony Corporation of America

01.2012 - 08.2014

Supported SVP and team of 9
Assisted with year-end budget planning and reporting
Produced monthly status reports with specifics on new + existing projects to the EVP of Strategic Planning
Maintain and update the digital system with incoming and outgoing contracts, which include but are not limited to terms, deadlines, and termination dates
Worked with insurance/underwriters and the RM team to provide timelines, workflow based on contract terms
Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.

Education

Bachelor of Arts - Public Administration, Finance Management

City University of New York, John Jay College

NYC

Skills

Spearhead Annual Sales Kick-Offs
Deck and Document Prep for Board and QBRs
Arranging international trips for c-suite executives
Spearhead Executive Customer Meetings Events
Budget planning
Recruitment-Hiring Manager, create onboarding schedule
Proficient in PC/MAC Operating Systems
Proficient in Microsoft Office Suite

Proficient in Google Suite
Proficient in Slack
Proficient in Salesforce
Experience with Oracle
Experience with Concur
Asana
Social Media Management
Coupa

Timeline