Charlene Andrew
Tallahassee,FL
Summary
I produce the highest quality of output individually and as a team player while representing the professionalism of social work and public administration. I am effective in building positive relationships with individuals and community entities. My experience entails problem-solving by applying solutions, being able to multi-task and empowering others to achieve personal goals. My effective organizational skills, detailed writing skills and exceptional verbal skills makes me an asset in my profession.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Master Adjudicator
Department Of Health
12.2009 - 12.2021
- Evaluated claims by analyzing case files, conducting interviews, and reviewing relevant documentation.
- Improved claim processing times by implementing efficient workflows and prioritizing urgent cases.
- Ensured accurate determinations with meticulous research and thorough investigation of disputes.
- Collaborated with attorneys, law enforcement, and other professionals to gather evidence for fair adjudication.
Reading Teacher
Apalachicola Forest Youth Camp
09.2007 - 10.2008
- Enhanced reading comprehension by implementing guided reading groups and targeted literacy instruction.
- Collaborated with colleagues to develop interdisciplinary lessons that reinforced reading skills across subject areas.
- Increased student motivation by incorporating diverse texts and engaging activities in lesson plans.
- Supported struggling readers through individualized interventions and progress monitoring, leading to improved reading levels.
Youth and Family Advocate
Capital City Youth Services
05.2007 - 09.2007
- Enhanced family support by conducting thorough assessments and identifying specific needs.
- Developed individualized service plans for families, resulting in improved well-being and stability.
- Provided comprehensive case management services to ensure coordinated, effective interventions.
- Collaborated with multidisciplinary teams to address complex issues impacting families'' lives.
Lead Tutor
Go-4-Kids Network
01.2007 - 05.2007
- Enhanced tutoring sessions by incorporating interactive learning tools and real-world examples.
- Assisted in curriculum development to improve student understanding and overall performance.
- Led individual and group tutoring sessions, focusing on targeted areas of improvement for each student.
- Promoted a positive learning environment by fostering open communication and collaboration among students.
Masters Social Worker
Nurse On Call Home Healthcare
09.2006 - 05.2007
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
Program Technician
Riverside Youth Academy
08.2006 - 12.2006
- Performed routine and random room checks to ensure the safety of each youth throughout the night.
- Took documentation of observations, incidents and/or disciplinary actions taken of supervised youth in ensuring a safe environment.
- Participated in group counseling sessions discussing topics such as social skills, well-being and mental health among peers and staff.
Parenting Group Facilitator
Mothers-In-Crisis Inc.
07.2004 - 05.2006
- Mediated parenting counseling groups with men and women who were court order to complete the class.
- Facilitated parenting groups covering curriculum on self-esteem, family trust and values in an interactive way that parents could apply in the real world.
- Created a therapeutic space that was inviting, welcoming which made the parents comfortable in initiating their own self-help groups.
Residential Childcare Worker
Children's Home Society Of Florida
02.2001 - 12.2005
- Enhanced overall residential experience by implementing structured daily routines and activities for children.
- Improved emotional well-being of residents by providing consistent and empathetic support in difficult situations.
- Developed personalized care plans to address the unique needs of each child, resulting in improved behavior and social skills.
Lead Case Manager
Tallahassee Marine Institute
08.2003 - 11.2005
- Enhanced client satisfaction by efficiently managing caseloads and providing personalized support.
- Reduced case resolution time by streamlining processes and improving communication between departments.
- Maintained strong relationships with clients, resulting in a high rate of successful case outcomes.
- Appeared in court proceedings, facilitated peer-counseling groups, attended and coordinated meetings with youth/parents and community affiliates.
Children's Counselor Director
Refuge House, Inc.
01.2002 - 07.2003
- Implemented prevention and intervention programs to support emotional, social and behavioral needs of students.
- Maintained safe, orderly and therapeutic environment for clients.
- Assisted with completion of client intake assessments.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
Education
No Degree - Subject Area Content Requirements
Flagler College
Tallahassee, FL04.2023
Master of Science - Public Administration
Florida Agricultural And Mechanical University
Tallahassee, FL04.2004
Bachelor of Science - Social Work
Florida Agricultural And Mechanical University
Tallahassee08.2002
Skills
- Case Evaluation and Management
- Documentation and Recordkeeping
- Multi-tasker
- Mediator
- Statistical Tracking/Data Analysis
Certification
- Google Certified Educator, Level 1, Google for Education - 04/20/2023-04/20/2026
Timeline
Master Adjudicator
Department Of Health
12.2009 - 12.2021
Reading Teacher
Apalachicola Forest Youth Camp
09.2007 - 10.2008
Youth and Family Advocate
Capital City Youth Services
05.2007 - 09.2007
Lead Tutor
Go-4-Kids Network
01.2007 - 05.2007
Masters Social Worker
Nurse On Call Home Healthcare
09.2006 - 05.2007
Program Technician
Riverside Youth Academy
08.2006 - 12.2006
Parenting Group Facilitator
Mothers-In-Crisis Inc.
07.2004 - 05.2006
Lead Case Manager
Tallahassee Marine Institute
08.2003 - 11.2005
Children's Counselor Director
Refuge House, Inc.
01.2002 - 07.2003
Residential Childcare Worker
Children's Home Society Of Florida
02.2001 - 12.2005
No Degree - Subject Area Content Requirements
Flagler College
Master of Science - Public Administration
Florida Agricultural And Mechanical University
Bachelor of Science - Social Work
Florida Agricultural And Mechanical University
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