Charlene Bernatene
Winchester,CA
Summary
Compassionate and driven early childhood professional with over six years of experience in supporting preschool students, including those with special needs and IEPs. Skilled in conflict resolution and special education support, I foster positive environments and adapt strategies to meet diverse needs. Committed to enhancing experiences through creativity and effective communication. Experienced in high-volume retail environments, with leadership in customer service, training, and operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Cashier
Ulta Beauty Inc.
Perris
09.2022 - Current
- Deliver outstanding customer service by assisting guests with product selection, purchases, returns,and exchanges.
- Supervised cash handling and ensured accuracy during high-volume transactions.
- Trained and mentored new cashiers on operational procedures and customer service.
- Responsible for opening and closing registers accurately according to established procedures. Manage cash handling, audits, and end of the day reports.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Use handheld devices to fulfill online orders and manage inventory flow.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Instructional Aide
Romoland School District
Romoland
01.2015 - Current
- Foster A positive and collaborative learning environment by supporting teachers in daily lesson planning and classroom management.
- Prepare and lead developmentally appropriate activities for preschool children, ensuring alignment with learning objectives.
- Support students in achieving Individual Education Program goals through targeted small-group instruction and behavioral observation.
- provide toileting assistance and support with daily routines, maintaining a safe and respectful environment.
- participate in ongoing professional development to enhance early childhood education skills.
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
- Organized classroom supplies and maintained a clean, orderly environment.
- Maintained records of student progress, attendance, and behavior.
- Adapted teaching methods and materials to meet students' varying needs and interests.
Education
Some College (No Degree) - Early Childhood Care And Education
Mt San Jacinto
Menifee, CASkills
- Classroom safety and supervision
- Child behavior observation
- Team leadership and training
- Conflict resolution
- Special education support
- CPR and first aid
- Calm and patient demeanor
- Communication skills
- Adaptability
- Creativity in problem solving, thinking outside the box
Certification
- CPR and First Aide certified
- Food Handler Card Holder
- Completed 12 units of Early Childhood Education
Timeline
Lead Cashier
Ulta Beauty Inc.
09.2022 - Current
Instructional Aide
Romoland School District
01.2015 - Current
Some College (No Degree) - Early Childhood Care And Education
Mt San Jacinto