CHARLENE BERRY
Dallas,TX
Summary
Experienced professional with strong background in administration, finance, and customer service. Demonstrated ability to complete research, reporting, information management, and marketing tasks efficiently and within budget constraints. Skilled at navigating companies through periods of rapid growth. Collaborative communicator who excels at building relationships and promoting synergy. Known for developing and implementing streamlined administrative processes that enhance efficiency and achieve organizational objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Accounts Receivable Secialist
Shiftkey
Irving, Texas
08.2023 - Current
- Handled transactions, credits, and debits efficiently.
- Ensured invoices matched up correctly with account records
- Evaluated creditworthiness of customers
- Oversaw balances of accounts receivable and tracked collection activities
- Negotiated repayment schedules for overdue accounts
- Composed correspondence addressing outstanding payments
- Ensured thorough documentation of customer dealings
- Continuously monitored credit information of clients to maintain up-to-date records
- Collaborated directly with customers and sales team to resolve account discrepancies
Accounts Receivable Analyst
Addison Group - Freeman Company
Dallas, TX
01.2022 - 08.2023
- Reviewed and corrected discrepancies in invoices and payments
- Aligned client records to match banking information
- Ensured compliance with company procedures while processing cash receipts
- Ensured accurate documentation for account receivables
- Examined customer billing complaints and settled disputes quickly
- Assisted with month-end closing procedures such as preparing journal entries for revenue recognition.
- Worked alongside sales units to achieve quick payment processing from clients
- Monitored overdue accounts on a daily basis
- Formulated payment agreements to update customer accounts
- Facilitated interdepartmental efforts to efficiently handle billing issues
Accounts Receivable Specialist
Seneca LeGrand
Richardson, TX
09.2020 - 01.2022
- Obtained and investigated information from sales, trade promotions and customer service department to verify account discrepancies
- Examined customer payment plans, payment history and credit lines to research and resolve delinquent accounts
- Reviewed accounts with credit balances to determine accuracy of refunds
- Verified and posted account transactions, providing weekly and monthly reporting of AR
- Received and recorded ACH, checks, credit card payments and transfers
- Accessed financial information to answer questions and gather details about specific accounts
- Updated customer information
- Sent emails to customer in regards to past due invoices on accounts and resolved discrepancies
- Served as the primary contact for customers within a high-volume telephone and email process
Accounts Receivable Coordinator
BSN
Farmers Branch, TX
07.2018 - 09.2020
- Rectified delayed payments and irregularities through close supervision
- Assessed outstanding invoices for current receivables updates
- Handled payments to avert debt escalation to collection services
- Tracked invoice statuses continuously
- Executed diverse accounts receivable functions
- Cultivated strong customer relationships to enhance payment compliance
- Resolved promises to pay through detailed examination of data
- Recovered overdue payments exceeding 30 days
- Resolved billing discrepancies through thorough investigation
- Collaborated with overdue account holders to recover outstanding balances through authorized methods.
- Ensured corporate deadlines were met for over 4,000 accounts
- Oversaw payment processing through Picard and major credit cards with precision
- Acted as main point of contact for customers in high-traffic telephone and email workflows
Accounts Receivable Coordinator
Cintas
Irving, TX
12.2015 - 07.2018
- Rectified non-payments and delayed payments by monitoring accounts closely
- Ensured accuracy of unpaid invoice records
- Handled notification processing efficiently, keeping debt out of collection agencies
- Tracked and ensured timely payment of invoiced amounts
- Executed accounts receivable tasks, managed cash receipts posting
- Implemented collection tactics
- Developed lasting bonds with clients to boost retention
- Resolved promises to pay through thorough research and data review
- Recovered overdue invoices exceeding 30+ days arrears
- Examined billing issues, identified root causes to ensure quick resolution
- Collaborated with delinquent account holders to resolve outstanding balances
- Streamlined collection efforts for over 4000 accounts
- Oversaw payment processing using Picard and major credit cards with precision
- Facilitated communication between customers and company through frequent telephone and email interactions
Assistant Team Lead
BNY Mellon
Irving, TX
10.2012 - 11.2015
- Monitored adherence to safety protocols among team members
- Trained new hires on company policies
- Facilitated interdepartmental collaboration for efficient workflows.
- Managed task distribution effectively
- Secured alignment with applicable regulatory requirements.
- Maintained high morale during team conflict resolution
- Generated process enhancement recommendations from identified improvement areas
- Maintained organized and hazard-free workspaces
Administrative Assistant
Pitney Bowes
Lewisville, TX
08.2009 - 01.2011
- Organized physical and electronic filing systems, ensuring accurate records.
- Welcomed visitors professionally, addressing their inquiries promptly.
- Handled incoming calls, providing essential information
- Prepared and edited memos and emails to support staff communication
- Guaranteed smooth functioning of office machinery including printers, copiers, fax machines
- Placed and expedited orders to ensure timely availability
- Managed mailings, sorting and preparing packages for shipping
- Executed comprehensive internet searches employing platforms like Google and Yahoo!
Lead Payroll Clerk
H&R Block
Dallas, TX
10.2005 - 09.2008
- Maintained adherence to deadlines through effective leadership.
- Pinpointed improvement areas through detailed evaluations
- Onboarded employees with essential procedures
- Kept precise logs of employee attendance
- Addressed customer concerns quickly, maintaining satisfaction levels.
- Handled payroll data for more than 8000 staff members
- Gathered timesheet and record data to calculate work hours.
- Rectified errors in employee compensation and benefits allocation.
- Maintained accurate records of all payroll transactions.
Education
Associate of Applied Science - Medical Billing And Coding
Colorado Technical University
Colorado Springs, CO06.2014
Skills
- Billing
- Closing
- Credit
- Customer satisfaction
- Customer service
- Edit
- Administrative
- Telephone
- Payroll
- Accounts Receivable
- Human Resources
- Oracle
- QuickBooks
- Microsoft Excel
- Accounting
- Assessments
- Customer service Proficient
- Accurate payment posting
- Aging reports analysis
- Credit and collections
- Billing dispute resolution
- Cash application
- Account Reconciliation
- Research and due diligence
- Financial software
- Dispute Resolution
- Invoice Processing
- Accounts receivable expertise
- Relationship Building
- Data entry and management
- Customer service support
- Generally Accepted Accounting Principles
- Payment posting
Certification
- SAP
- AS400
- MS Office Suite
- SharePoint
- Outlook
- Shoretel Telephone System
- Embtrust
- Eldorado System
- ADP
- EZLABOR Manager
- Timekeeping System
- Account Management
- Strategic Accounting
- Strategic Planning
- ADP AR
Accomplishments
- 18 Accolades leaving Cintas for Best Profesional
- AR Decrease to 3%
- 1st-4th Quarter winner
- Perfect Attendance
- Honorary Employee of the year at Howard Shcultz
Timeline
Accounts Receivable Secialist
Shiftkey
08.2023 - Current
Accounts Receivable Analyst
Addison Group - Freeman Company
01.2022 - 08.2023
Accounts Receivable Specialist
Seneca LeGrand
09.2020 - 01.2022
Accounts Receivable Coordinator
BSN
07.2018 - 09.2020
Accounts Receivable Coordinator
Cintas
12.2015 - 07.2018
Assistant Team Lead
BNY Mellon
10.2012 - 11.2015
Administrative Assistant
Pitney Bowes
08.2009 - 01.2011
Lead Payroll Clerk
H&R Block
10.2005 - 09.2008
- SAP
- AS400
- MS Office Suite
- SharePoint
- Outlook
- Shoretel Telephone System
- Embtrust
- Eldorado System
- ADP
- EZLABOR Manager
- Timekeeping System
- Account Management
- Strategic Accounting
- Strategic Planning
- ADP AR
Associate of Applied Science - Medical Billing And Coding
Colorado Technical University
Similar Profiles
Quorteshia Lashun FleetwoodQuorteshia Lashun Fleetwood
Travel Certified Nursing Assistant at ShiftkeyTravel Certified Nursing Assistant at Shiftkey
Miranda GoreMiranda Gore
Certified Nursing Assistant at ShiftkeyCertified Nursing Assistant at Shiftkey
Brittany RollinsBrittany Rollins
CNA at ShiftkeyCNA at Shiftkey