Charlene Blank
26176 W Pioneer St, Buckeye,AZ
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Benefits Eligibility Specialist
State of Arizona Department of Economic Security
Avondale, Arizona
03.2014 - 07.2025
- Reviewed applications for compliance with state and federal eligibility guidelines.
- Assisted clients in understanding application processes and eligibility requirements.
- Coordinated with social services to verify client documentation and information.
- Conducted interviews to gather critical data for eligibility assessments.
- Maintained up-to-date knowledge of program regulations, policies, and procedures.
- Processed client applications according to established guidelines.
- Analyzed financial information to confirm income levels for applicants.
- Explained application denials and recommended subsequent actions to clients.
Special Assignment Supervisor
State of Arizona Department of Economic Security
Chandler, Arizona
02.2022 - 06.2022
- Supervised daily operations, ensuring compliance with company policies and standards.
- Coordinated staff schedules to enhance workflow and maximize resource efficiency.
- Trained new employees in safety protocols and procedures, fostering effective onboarding.
- Conducted performance evaluations, providing constructive feedback for improvement.
- Resolved employee conflicts, promoting positive workplace dynamics consistently.
- Maintained comprehensive records of attendance, activities, and disciplinary actions.
- Acted as liaison between management and staff, facilitating open communication channels.
- Led weekly meetings to address project deadlines and upcoming tasks.
Education
BBA - Management
University of Phoenix
Tempe, AZ 07.2000 - 10.2006
Skills
- Application processing and eligibility assessment
- Regulatory documentation and compliance
- Client relationship management and communication
- Conflict resolution with de-escalation strategies
- Cultural awareness and sensitivity
- Needs assessment and problem solving
- Detail orientation in tasks
- Task prioritization and time management
- Effective communication with active listening
- Data entry with record keeping proficiency
- Proficient in Microsoft Office applications
- Income verification with Medicaid knowledge
- Application review with policy interpretation skills
- Expertise in social services
Timeline
Special Assignment Supervisor
State of Arizona Department of Economic Security
02.2022 - 06.2022
Benefits Eligibility Specialist
State of Arizona Department of Economic Security
03.2014 - 07.2025
BBA - Management
University of Phoenix
07.2000 - 10.2006
Similar Profiles
Debbie GrayDebbie Gray
Administrative Assistant at State of Arizona Department of Economic SecurityAdministrative Assistant at State of Arizona Department of Economic Security
Marleah GalvezMarleah Galvez
QAIA - Integrity Compliance Deputy at State Of Arizona Department Of Economic SecurityQAIA - Integrity Compliance Deputy at State Of Arizona Department Of Economic Security
Juanita SimpsonJuanita Simpson
Child Support Officer II at State of Arizona Department of Economic SecurityChild Support Officer II at State of Arizona Department of Economic Security
Maurice SanchezMaurice Sanchez
Data Analyst at State of Arizona Department of Economic SecurityData Analyst at State of Arizona Department of Economic Security
Brayan Ruiz BarrazaBrayan Ruiz Barraza
Machine Operator/General Laborer at Self EmployedMachine Operator/General Laborer at Self Employed