Charlene Brandon
East Haven,CT
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
18
18
years of professional experience
3
3
Certification
Work History
Medical Assistant
Cornell Scott Hill Health Corporation
New Haven, CT
07.2020 - Current
- Demonstrated proficiency in taking patient medical histories and vital signs as well as in performing diagnostic procedures and ancillary tests(e.g., EKGs,urinalysis)
- Ensure the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
- Helped implement practice’s quality assurance and control program
- Efforts ensured compliance with
- HIPPA,CLIA.
Patient Care Assistant
Yale New Haven Hospital
New Haven, CT
06.2018 - 08.2019
- Prepared and maintain exam rooms
- Addressed patient’s physical and emotional needs
- Examined and analyzed urine, Rectal and vaginal specimens for diagnostic and therapeutic purposes
- Streamlined and re-engineered operations and processes to maximize patient traffic
- Used multi-tasking to contribute to lean staffing
- Collaborated with team members to capitalize on continuous improvement.
Direct
ARC OF MERIDEN-WALINGFORD INC
Meriden, CT
01.2016 - 12.2017
- Support Proffesional (DSP), Provided direct support care to individuals with disabilities
- Tracked patient progress through the continuum of care
- Ensured compliance with treatment plans
- Established a positive rapport with patients and family members
- Worked with team members to pursue continuous improvement, cost efficiencies and improved productivity
- Served as an ambassador of the organization, living its values and contributing to its brand and image.
Certified Nurses Assistant/personal Care Attendent
MASONICARE AT HOME
Wallingford, CT
10.2014 - 10.2016
- Provided patient care on a per diem basis within homecare and nursing home settings
- Performed direct patient care including vital signs, patient observations and assistance with activities of daily living including personal hygiene, nutrition, mobility, patient safety, assist in patient ambulation/ transport, monitor medications, monitor mental, behavioral status and cognitive abilities, etc
- Participated in initial patient assessments, treatment planning and on-going meetings to discuss patients’ status
- Used interpersonal skills to address emotional needs of patients and family members
- Ensured patients’ dignity and respect.
Home Health Aide
LEND A HAND/NEW ENGLAND HOME CARE
New Haven, CT
10.2010 - 09.2013
- Worked in collaboration with Case Manager and care team
- Performed patient vitals, monitor patients’ response to medications, assist with bathing/personal hygiene, dressing, feeding/nutrition, observe changes in behavior and/or condition and notify care team, interface with family members, provide a safe and clean environment, etc.
Education
High School Diploma -
St. Andrew Technical High School
Kingston Jamaica Some College (No Degree) - Phlebotomy
Harborview School Of Phlebotomy
West Haven, CTCertificate - Medical Assistant
Allied Health
New Haven, CTSome College (No Degree) - Certified Nursing Assistant
Harborview School Of Phlebotomy
West Haven, CTSkills
- Indirect Patient Care
- Phlebotomy
- HIPAA Compliance
- Patient Scheduling
- Data Entry
- Medical Terminology
- Procedure Assistance
- Patient-focused care
- Vital sign monitors
- Calm and level-headed under duress
- Communicating with patient families
- Conflict resolution abilities
- CPR
- Insurance Verification
- Vital Sign Monitoring
- Understanding of medical laws
- Customer Service
- Infection control procedures
- Quick problem solver
- Specimens collection and processing
- Compassionate
- Electrocardiography (EKG)
- Venipuncture and phlebotomy
- Medical terminology knowledge
- Lab equipment calibration
- Certified in Basic Life Support (BLS)
Certification
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant
- Certified Phlebotomy Technician
- CPR Certified
- BLS Certified
Timeline
Medical Assistant
Cornell Scott Hill Health Corporation
07.2020 - Current
Patient Care Assistant
Yale New Haven Hospital
06.2018 - 08.2019
Direct
ARC OF MERIDEN-WALINGFORD INC
01.2016 - 12.2017
Certified Nurses Assistant/personal Care Attendent
MASONICARE AT HOME
10.2014 - 10.2016
Home Health Aide
LEND A HAND/NEW ENGLAND HOME CARE
10.2010 - 09.2013
High School Diploma -
St. Andrew Technical High School
Some College (No Degree) - Phlebotomy
Harborview School Of Phlebotomy
Certificate - Medical Assistant
Allied Health
Some College (No Degree) - Certified Nursing Assistant
Harborview School Of Phlebotomy
- Certified Medical Assistant (CMA)
- Certified Nursing Assistant
- Certified Phlebotomy Technician
- CPR Certified
- BLS Certified
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