Charlene Brannon
Lady Lake,FL
Summary
Dynamic professional with a proven track record at St. Joseph’s Hospital, excelling in coding accuracy and team leadership. Recognized for enhancing workflow efficiency and fostering collaboration. Skilled in data analysis and active listening, driving process improvements that optimize revenue cycle performance and ensure compliance with industry standards.
Overview
40
40
years of professional experience
Work History
Barista
Starbucks
03.2020 - 05.2022
- Prepared high-quality beverages following established recipes and standards.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Assisted customers with menu selections, fostering a welcoming environment.
- Operated point-of-sale systems accurately for customer transactions.
- Collaborated with team members to enhance workflow and service speed.
Administrative Assistant
Fairlawn Baptist Church
07.2006 - 05.2018
- Managed scheduling and coordination of church events and meetings.
- Assisted in maintaining accurate records of member information and contributions.
- Developed systems for efficient communication among staff and congregation members.
- Streamlined office procedures to enhance workflow and productivity.
- Supported preparation of church bulletins, newsletters, and announcements.
- Handled correspondence and inquiries with professionalism and courtesy.
- Organized supplies and materials for various church programs and activities.
- Collaborated with volunteers to ensure successful execution of community outreach initiatives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Coding Instructor
WV University at Parkersburg
01.2006 - 05.2006
- Developed personalized learning plans for students, leading to improved comprehension and retention of complex concepts.
- Enhanced student coding skills by implementing hands-on projects and real-world scenarios in the curriculum.
- Built strong rapport with students through class discussions and academic advisement.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Assessed students' progress and provided feedback to enhance learning.
- Conducted engaging in-class discussions to facilitate learning and encourage participation.
Health Information Management , Coding Analyst
St Joseph’s Hospital
03.1998 - 03.2003
Medical Record, Chief Coding Anslyst
Marietta Memorial Hospital
01.1986 - 03.1992
- Developed documentation for coding processes, enhancing team knowledge sharing and efficiency.
- Mentored junior analysts in coding standards and troubleshooting techniques, fostering skill development within the team.
- Led initiatives to streamline coding workflows, resulting in reduced turnaround times for project deliverables.
- Drove process improvements through data analysis, increasing overall accuracy and reliability of coding outputs.
- Collaborated with interdisciplinary teams to optimize documentation practices, resulting in improved reimbursement rates.
- Contributed to the development of internal coding guidelines, ensuring consistency across the team.
- Optimized revenue cycle performance by identifying trends and opportunities for process improvements within the coding workflow.
- Resolved complex coding issues through effective communication with physicians and other healthcare professionals.
- Conducted regular audits of medical records to identify areas for improvement within the organization''s coding practices.
- Improved coding accuracy by conducting thorough research and staying up-to-date with industry standards.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Verified signatures and checked medical charts for accuracy and completion.
- Performed on-site coding audits to determine accuracy and compliance with coding guidelines.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with medical staff regarding missing information in patient records.
- Tracked and monitored requests for medical records release.
- Assisted in training new staff on medical record processing and filing procedures.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
Coding Analyst
Camden Clark Medical Center
10.1982 - 01.1986
Education
Advanced Medical Terminology
Hocking Technical College
Nelsonville, OHAssociate of Science - Medical Record Science
Fairmont State University
Fairmont, WV05.1982
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Order taking
- Cash register operation
- Safe food handling
- Beverage preparation
- Espresso machine operation
- Safe food handling practices
- POS systems
- POS system operation
- Coffee machinery
Timeline
Barista
Starbucks
03.2020 - 05.2022
Administrative Assistant
Fairlawn Baptist Church
07.2006 - 05.2018
Coding Instructor
WV University at Parkersburg
01.2006 - 05.2006
Health Information Management , Coding Analyst
St Joseph’s Hospital
03.1998 - 03.2003
Medical Record, Chief Coding Anslyst
Marietta Memorial Hospital
01.1986 - 03.1992
Coding Analyst
Camden Clark Medical Center
10.1982 - 01.1986
Advanced Medical Terminology
Hocking Technical College
Associate of Science - Medical Record Science
Fairmont State University