Charlene Brown
Moncks Corner,South Carolina
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Warehouse Supervisor
Hollingsworth Management LLC
2023.01 - 2024.02
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Reduced lost or damaged inventory rates by implementing proper storage and handling procedures.
- Collaborated with other supervisors to develop strategies for workforce optimization during peak seasons or high-demand periods.
Lead Material Handler
Yusen Logistics
2022.04 - 2023.01
- Managed a team of material handlers to ensure optimal productivity, performance, and safety.
- Spearheaded the implementation of a new warehouse management system, improving overall operational efficiency.
- Minimized product damage by maintaining proper storage conditions and handling techniques.
- Safeguarded warehouse operations by enforcing safety protocols and conducting regular inspections.
- Streamlined communication channels within the team, enabling quick resolution of issues and facilitating a more cohesive work environment.
- Implemented continuous improvement initiatives to identify areas for process enhancement, leading to increased overall performance.
Shipping and Receiving Manager
Google
2020.06 - 2022.04
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Supervised warehouse staff, providing training and guidance to improve overall performance.
- Conducted performance evaluations of shipping and receiving team members regularly to identify areas for growth and development while reinforcing expectations for productivity levels.
Senior Dispatcher
SDR Towing & Recovery
2017.05 - 2020.05
- Enhanced employee satisfaction by addressing concerns, providing support, and fostering a positive work environment within the dispatch team.
- Reduced response times for emergency calls with improved dispatch procedures and coordination.
- Negotiated contracts with transportation providers, securing favorable terms that benefited both parties while maintaining budgetary guidelines.
- Implemented quality control measures to maintain high standards in customer service and dispatch operations.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
Business Administration And Management
Midlands Technical College
West Columbia, SC08.2006
High School Diploma -
Berkeley High School
Moncks Corner, SC05.2000
Skills
- Warehouse Operations
- Warehouse Organization
- Loading and unloading
- Warehouse Safety
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Planning and Implementation
- Staff Training
- Employee relations and conflict resolution
- Staff Management
- Inventory Management
Timeline
Warehouse Supervisor
Hollingsworth Management LLC
2023.01 - 2024.02
Lead Material Handler
Yusen Logistics
2022.04 - 2023.01
Shipping and Receiving Manager
Google
2020.06 - 2022.04
Senior Dispatcher
SDR Towing & Recovery
2017.05 - 2020.05
Business Administration And Management
Midlands Technical College
High School Diploma -
Berkeley High School
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