CHARLENE BROWN
Brooklyn
Summary
Diversity and Inclusion professional with background in designing and implementing engaging curricula that promote inclusive environments. Valued for ability to drive meaningful change through collaborative teamwork and adaptable strategies. Recognized for delivering results while maintaining high standards and flexibility in dynamic settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Diversity,Equity& Inclusion Manager
The Walt Disney Company
11.2022 - Current
- Developed an inclusive learning strategy for Disney Entertainment Television to support our employees and leaders across brands
- Partnered with key HR partners to create DEI implementation plans to support their lines of business
- Created comprehensive training materials and cultural competency framework that is utilized across Disney Entertainment
- Collaborated across segments to enhance our DEI practices and processes
- Facilitated training sessions across Disney Entertainment to create an inclusive workplace energy
- Established strong relationships with vetted external organizations for collaboration to build cultural competence that assists with authentic storytelling
Diversity, Equity, and Inclusion Program Manager
Peloton
04.2021 - Current
- Designed global employee resource group structure to create relationships with internal stakeholders
- Created consistent feedback tracking for ERG and DEI-related activities to create a return of investment and KPIs
- Created and facilitated inclusive learning opportunities to support our global organization
- Developed communication templates for employee events, engagement, and training
- Launched our first ever self-identification campaign and partnered with our talent acquisition to create diverse slates and begin our inclusive recruitment process
- Collaborated with our talent management team to mitigate bias during our internal mobility and promotion cycles
- Cross functionally collaborated with teams to create ERG logos, stand up inclusive recruiting, and DEI talent management practices
- Invested in our employee resource group leaders by developing learning and development opportunities to further career journeys
- Planned and executed Peloton’s first-ever ERG Summit that consisted of career development and learning sessions,
Commercial Operations Manager
Peloton
04.2017 - 04.2021
- Promoted and transitioned to building out our commercial experience in April 2017.
- Cross-functionally collaborated with our commercial account management team to nurture and upsell to over a thousand commercial accounts amongst multiple verticals.
- Designed and managed the post-sales experience commercial experience.
- Designed and provided over fifty training sessions for fifty supplemental support agents that were displaced during the pandemic.
- Assisted with developing training materials to assist new and tenured employees that drove to 95% customer satisfaction.
- Developed client satisfaction and key performance indicators for the commercial support team.
Program Manager
Graduate School, USA (Formerly Graduate School, USDA)
09.2009 - 12.2012
- Collaborated with senior course design leadership to design and implement certificate programs and career pathing for thousands of government employees.
- Hired and contracted facilitators to lead training programs in communications and financial management curriculum areas.
- Collaborated with the human resource team to build an employee-led developmental program entitled Take Charge of Your Career which allowed five hundred global employees to train one another on different skill sets needed within the agency based upon employee feedback.
- Managed a team of ten program associates including implementing appropriate professional development tools and training to maximize operational effectiveness and ensure the achievement of strategic goals and performance.
- Developed a feedback procedure with fellow program managers to track facilitator and program performance metrics.
Program Specialist
Graduate School, USA (Formerly Graduate School, USDA)
11.2007 - 09.2009
- Managed open student enrollment and course offerings; executed set-up of classrooms ordered classroom materials, assisted instructors, and processed instructor contracts, and collected milestone data for students participating in our programs.
- Created and fostered an environment that encouraged student-friendly, goal-oriented services that resulted in academic and career success for all students.
- Collaborated with the interdisciplinary leadership team to ensure integration of program components and objectives.
Education
Bachelor of Science - Communications with a concentration in Public Relations
Bowie State University
Bowie, MD05.2007
Skills
- Decision-making
- Staff training and development
- Relationship building
- Strategic planning
- Cross-functional teamwork
- Inclusive leadership
- Program implementation
- Coaching
- Customized education plans
Certification
- Pursuant of ICC Coaching Certification, 2023-Present
- Impactful Coaching, Momentum Education - 2023
- 2021 Cornell University, Certificate of Completion - Diversity and Inclusion
- 2020 Columbia Business School, Certificate of Completion - Driving Performance and Change Program
- 2020 Villanova University, Certificate of Completion - Organizational Leadership Program (includes three courses around leadership development and effectiveness)
- 2011 Graduate School, USA - Project Management Certificate, Project Quality Management
- 2010 Graduate School, USA - Managing a Project with Your Team, Graduate School Leading Teams and Groups, Project Management, Time Management, Communications Management, and Cost Management
- 2009 Graduate School, USA - Aspiring Leader Program (three-month leadership and management training program), Creative Problem Solving, Accountability All-Around
- 2008 Graduate School, USA - Leadership Skills for Non-Supervisors
Timeline
Diversity,Equity& Inclusion Manager
The Walt Disney Company
11.2022 - Current
Diversity, Equity, and Inclusion Program Manager
Peloton
04.2021 - Current
Commercial Operations Manager
Peloton
04.2017 - 04.2021
Program Manager
Graduate School, USA (Formerly Graduate School, USDA)
09.2009 - 12.2012
Program Specialist
Graduate School, USA (Formerly Graduate School, USDA)
11.2007 - 09.2009
Bachelor of Science - Communications with a concentration in Public Relations
Bowie State University
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