Charlene Browne
Boulder Creek,CA
Summary
Adept at researching and responding to title requests, processing information, opening accounts and preparing documents. Unsurpassed work ethic, in-depth understanding of escrow activities and passion for providing exceptional service to clients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Escrow Assistant
First American Title Co.
Saratoga, CA
07.2011 - 06.2023
- Maintained open communication with lenders, brokers and borrowers.
- Scheduled signings and gathered required paperwork.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Forwarded title clearing documentation to title officer for approval.
- Obtained documents such as proof of insurance and HOA statements.
- Prepared estimated closing statements for buyer and seller.
- Followed-up on status of releases, policies, and return of recorded documents.
- Studied and clarified buyer, seller and lender instructions to determine escrow requirements.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Skills
- Complex Problem-Solving
- Customer Satisfaction
- Clerical Support
- Legal Requirements
- Calendar Maintenance
- Insurance Requirements
- Administrative Support
- Closing Disclosures
- Document Review
- File Management
- Settlement Agreements
Certification
- Certified Notary Public
Timeline
Senior Escrow Assistant - First American Title Co.
07.2011 - 06.2023