Charlene Butler
Summary
- Versatile and highly organized Manager and Administrator overseeing business operations, administrative functions, and team performance across diverse sectors. Skilled in streamlining workflows, implementing policies, and leading cross-functional teams to achieve operational excellence. Known for strong leadership, problem-solving abilities, and a detail-oriented approach to process improvement and resource management. Adept at balancing strategic planning with hands-on execution to support organizational growth and efficiency.
Overview
35
35
years of professional experience
Work History
HR Manager
Intense Behavioral Services
Jersey City, NJ
04.2024 - Current
- Oversee all aspects of human resources practices and processes. Plan, lead, develop, and coordinate the policies, HR activities for IBS, ensuring legal compliance and implementation aligned with the organization’s mission and talent strategy. Duties involve managing activities such as job design, recruitment, employee relations, performance management, training & development, and talent management.
- Report to the Clinical Director and take the lead in ensuring IBS continues to be a productive workplace where everyone works to realize our established mission and objectives. Promoting IBS values and shaping a positive culture as well as a “customer service approach to coworkers. A commitment to diversity, equity, and inclusion is a top requirement.
Volunteer
CHANGE CHURCH
01.2013 - Current
Installation Manager/Asst Office Manager/Payroll Administrator
EMPIRE TODAY, LLC
08.2010 - 01.2016
- Managed a team of 60 installers for Empire Today, LLC playing an essential role in their selection, orientation, training, assigning, scheduling, coaching, counseling and disciplining, maintaining a pipeline of talent to support the customer experience and sustain growth.
- Communicated job expectations, monitored, appraised, and reviewed job contributions with installers on a daily basis and enforced policies and procedures.
- Provided problem resolution for installers by de-escalating customer concerns.
- Contributed customer service information and recommendations for strategic plans and reviews, identified customer service trends, determined system improvements and implemented change as needed.
- Maintained contact with customers telephonically, via e-mail, and by visiting operational environments to ensure satisfaction. Conducted surveys, benchmarked best practices, analyzed information and applications to ensure the best customer experience.
Managed Care Coordinator
HORIZON BLUE CROSS BLUE SHIELD OF NEW JERSEY
01.2006 - 01.2008
- Supported the Health Service and Utilization Management functions of BCBSNJ and acted as a liaison between members and providers disseminating necessary information and eliminating potential problems.
Consultant
L&D, LLC
01.2005 - 01.2006
- Published marketing materials for L&D, LLC, Jersey City Community Charter School, NYK Line (NA), Inc., and New York Board of Trade.
- Extensively utilized PCs with the latest technologies and programs for L&D, LLC and Jersey City Community Charter School.
- Performed marketing research for L&D, LLC and Jersey City Community Charter School and tertiary service companies via the Internet. Handled production and timely distribution of marketing materials and reports.
- Experienced in editing and proofreading lengthy documents with focus on definitions, spelling, sentence structure, syntax, and grammar.
Consultant
JERSEY CITY COMMUNITY CHARTER SCHOOL
01.2004 - 01.2005
Teacher's Assistant
PRINCE GEORGE'S COUNTY SCHOOLS
01.2002 - 01.2004
Contract Analyst/Team Leader/Senior Coordinator
NYK LINE (NA), INC
01.1999 - 01.2002
- Reviewed and drafted contractual agreements for shipping and logistics services.
- Collaborated with cross-functional teams to streamline operations and improve efficiency.
- Coordinated logistics for shipments across North America and international destinations.
Statistical Clerk/Senior CRT Reporter
NEW YORK BOARD OF TRADE
09.1990 - 01.1998
Education
Certificate - Business Administration
Drake Business School
B.S. - Business Administration
Montclair State University
Skills
- Microsoft Office 365
- Outlook
- WebABA
- ABAdesk
- UnitusTI
- ADP
- Internet Proficiency
Education Certification
- Montclair State University, 01/01/85, 12/31/88, Coursework toward B.S. and minor in Business Administration
- Drake Business School, 01/01/97, 12/31/98, Certificate in Business Administration, Dean's List 4.0
- American Red Cross, 01/01/91, Present, Standard First Aid and Infant/Adult CPR
Community Affiliations
- Member of Change Church
- Member of St. Jude Children's Research Hospital
- Volunteer
Experience Highlights
- Management
- Office Administration & Support
- Project Coordination
- Teambuilding
Timeline
HR Manager
Intense Behavioral Services
04.2024 - Current
Volunteer
CHANGE CHURCH
01.2013 - Current
Installation Manager/Asst Office Manager/Payroll Administrator
EMPIRE TODAY, LLC
08.2010 - 01.2016
Managed Care Coordinator
HORIZON BLUE CROSS BLUE SHIELD OF NEW JERSEY
01.2006 - 01.2008
Consultant
L&D, LLC
01.2005 - 01.2006
Consultant
JERSEY CITY COMMUNITY CHARTER SCHOOL
01.2004 - 01.2005
Teacher's Assistant
PRINCE GEORGE'S COUNTY SCHOOLS
01.2002 - 01.2004
Contract Analyst/Team Leader/Senior Coordinator
NYK LINE (NA), INC
01.1999 - 01.2002
Statistical Clerk/Senior CRT Reporter
NEW YORK BOARD OF TRADE
09.1990 - 01.1998
Certificate - Business Administration
Drake Business School
B.S. - Business Administration
Montclair State University