Charlene Carruth
Houston,TX
Summary
I am a good listener and learner, able to communicate well with a group and on a individual level. I am able to motivate and direct my talents and skills to meet objectives. I always seek to achieve a high standard in whatever work I undertake. I am well organized with a clear and positive approach to problem solving.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
ProSecurity
07.2024 - Current
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Patrolled commercial property and associated parking garage.
- Completed full building and grounds patrols every 30 mins to spot and investigate concerns.
Adult Caregiver
Avid
05.2024 - Current
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Shift Supervisor
Allied Universal Security Services
07.2023 - 06.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Armed Security Guard
Inner Parish Security
10.2021 - 06.2023
- Responded quickly to incidents and assessed active situations for security concerns.
- Logged vehicles entering and leaving premises.
- Completed full building and grounds patrols to spot and investigate concerns.
- Performed hourly patrols of building areas, parking lots and facility grounds.
Assistant Store Manager
Buds Broiler
04.2018 - 07.2020
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Deputy
OPSCO
07.2010 - 12.2016
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Observed jail and inmate activity to maintain order and safety.
- Provided testimony in court proceedings.
- Conducted searches of individuals, vehicles and premises.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
Shift Manager
Rallys
07.2007 - 09.2009
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
High School Diploma -
Mcdonogh College Preparatory School
New Orleans, LA05.2008
Skills
- Alarm investigation
- Self-defense tactics
- Evidence storage
- Emergency Response
- Traffic Control
- Accident Investigations
- Public safety protocols
- Operations Management
- Employee Performance Evaluations
- Product and service knowledge
- Recruiting and interviewing
- Employee Scheduling
- Policy Enforcement
- Employee Training
- Training and mentoring
- Workplace Safety
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
- Recruited and trained 20 new staff members in effective security measures and guard techniques.
Certification
- Level 2 Guard Card
- Cpr/First Aid Certified
Timeline
Unarmed Security Guard
ProSecurity
07.2024 - Current
Adult Caregiver
Avid
05.2024 - Current
Shift Supervisor
Allied Universal Security Services
07.2023 - 06.2024
Armed Security Guard
Inner Parish Security
10.2021 - 06.2023
Assistant Store Manager
Buds Broiler
04.2018 - 07.2020
Deputy
OPSCO
07.2010 - 12.2016
Shift Manager
Rallys
07.2007 - 09.2009
High School Diploma -
Mcdonogh College Preparatory School
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