Charlene Charite
Fort Lauderdale,FL
Summary
Dynamic healthcare leader with over 15 years of experience in leadership roles within the healthcare industry. Known for exceptional leadership and communication skills, adept at fostering a culture of accountability, innovation, and continuous improvement within clinic teams. Seeking a challenging leadership position where I can leverage my extensive experience to drive organizational success, enhance patient care delivery, and contribute to the advancement of healthcare initiatives.
Overview
18
18
years of professional experience
Work History
Practice Manager of Operations
Aids Healthcare Foundation, AHF
2021.11 - Current
- Annual Salary -$ 76,000.00
- Directed and supervised administrative and personnel management functions for Department of Medicine staff members, ensuring efficient clinic operations and adherence to organizational policies and procedures
- Increased patient satisfaction by improving appointment scheduling and wait times.
- Optimized clinic workflow by regularly evaluating and adjusting staff roles and responsibilities.
- Prepared and/or directed approval of briefing packages for top officials Public Health Service (PHS)
- Led the development and implementation of comprehensive administrative processes and protocols, optimizing workflow efficiency and staff productivity
- Conducted performance evaluations, provided ongoing training and mentorship, and facilitated team development initiatives to enhance staff performance and morale
- Collaborated with cross-functional teams to streamline communication and coordination between departments, fostering a collaborative work environment and promoting interdepartmental synergy
- Attended meetings and conferences with the Department of Health and other state agencies to ensure alignment with best practices and stay abreast of emerging trends and regulations in healthcare delivery
- Facilitated cross-functional collaboration between healthcare providers, government agencies, and community organizations to promote public health initiatives and enhance patient outcomes.
- Ensured compliance with industry regulations through regular audits, risk assessments, and corrective action plans.
- Oversaw facility maintenance projects to ensure a safe, clean environment for patients and employees alike.
- Championed change management efforts during periods of organizational growth or restructuring, ensuring a smooth transition for all stakeholders.
- Implemented electronic health record systems, ensuring accurate patient data tracking and reduced errors.
- Managed financial processes, including billing, collections, and insurance reimbursements, resulting in increased revenue.
- Facilitated interdepartmental communication for seamless information sharing between clinical teams and administrative staff members.
- Spearheaded quality improvement initiatives to enhance patient care standards across the practice.
- Established performance metrics to evaluate team efficiency and identify areas for improvement.
- Streamlined human resources functions such as recruitment, onboarding, benefits administration, performance evaluations, conflict resolution among others.
- Addressed patient concerns promptly while maintaining a high level of professionalism, ultimately leading to improved patient retention rates.
- Ordered all office supplies and kept check on inventory levels.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Developed strategic partnerships with vendors to secure competitive pricing on supplies and services.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel.
Patient Care Coordinator
IRISE Spine and Joint
2020.11 - 2021.11
- Annual Salary $55, 000.00
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Efficiently managed patient intake processes, scheduling appointments, and coordinating care for patients at a busy spine and orthopedic center
- Provided compassionate support and assistance to patients throughout their treatment journey, addressing inquiries, and ensuring a positive patient experience
- Collaborated closely with healthcare providers, including orthopedic surgeons and spine specialists, to facilitate seamless coordination of care and timely follow-up appointments
- Managed patient records and documentation, ensuring accuracy and compliance with healthcare regulations and privacy standards
- Acted as a liaison between patients, healthcare providers, and insurance companies to facilitate authorization for procedures and ensure smooth billing processes
- Participated in team meetings and contributed to the development and implementation of quality improvement initiatives to enhance patient care delivery and clinic efficiency.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
Surgical Care Coordinator
Choice Medical Centers
2019.02 - 2019.09
- Annual Salary $50,000.00
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Orchestrated the seamless coordination of surgical care for patients undergoing procedures at a spine and orthopedic center, ensuring a smooth and efficient surgical experience
- Collaborated closely with patients, surgeons, and healthcare teams to coordinate pre-operative assessments, surgical scheduling, and post-operative care plans
- Acted as a liaison between patients and healthcare providers, providing comprehensive pre-operative instructions, addressing concerns, and facilitating informed decision-making
- Coordinated pre-operative testing, including lab work, imaging studies, and consultations with specialists, to ensure patients were medically optimized for surgery
- Managed surgical schedules, ensuring timely communication and coordination with operating room staff, anesthesia teams, and surgical support personnel
- Facilitated insurance verification, pre-authorization, and financial counseling to ensure patients had a clear understanding of their financial responsibilities and insurance coverage for surgical procedures
- Implemented process improvements to enhance efficiency and streamline communication between departments, resulting in improved patient satisfaction and optimized surgical care delivery.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
Office Manager
Spine and Orthopedic center
2017.03 - 2018.09
- Directed and supervised administrative operations for a spine and orthopedic center, overseeing a team of administrative staff and ensuring efficient clinic operations
- Managed patient scheduling, appointment coordination, and patient intake processes, optimizing patient flow and ensuring timely access to care
- Oversaw the maintenance of patient records and documentation, ensuring accuracy, compliance with regulatory requirements, and adherence to privacy standards
- Acted as a liaison between clinic staff, healthcare providers, and patients, addressing inquiries, resolving concerns, and fostering a positive patient experience
- Coordinated staff training and development initiatives, ensuring ongoing skill development and compliance with clinic policies and procedures
- Managed inventory and supplies, monitored budgetary expenditures, and implemented cost-saving measures to optimize clinic resources
- Collaborated with senior management to develop and implement strategic initiatives to enhance clinic efficiency, patient satisfaction, and overall organizational performance.
Office Manager
Chiropractic Natural Care Center
2012.01 - 2016.12
- Led administrative operations for a chiropractic care center, overseeing all aspects of clinic management and ensuring the delivery of high-quality patient care
- Managed patient scheduling, appointment coordination, and patient intake processes, optimizing clinic efficiency and patient satisfaction
- Implemented electronic health record (EHR) systems and managed patient records, ensuring accuracy, compliance with HIPAA regulations, and efficient documentation practices
- Conducted billing and coding activities, including insurance claim submission, payment processing, and reimbursement reconciliation, ensuring timely and accurate revenue cycle management
- Acted as a liaison between clinic staff, healthcare providers, insurance companies, and patients, addressing inquiries, resolving billing issues, and ensuring transparent communication
- Coordinated staff training and development initiatives, providing education on billing and coding practices, EHR utilization, and clinic policies and procedures
- Managed inventory and supplies, monitored budgetary expenditures, and implemented cost-saving measures to optimize clinic resources and financial performance
- Collaborated with chiropractors and other healthcare providers to develop and implement strategic initiatives to enhance clinic operations, patient satisfaction, and overall organizational success.
Front Desk Coordinator
Chiropractic Natural Care Center
2007.01 - 2012.01
- Managed front desk operations for a busy chiropractic care center, serving as the initial point of contact for patients and visitors
- Greeted patients with a warm and welcoming demeanor, providing exceptional customer service and addressing inquiries and concerns promptly and professionally
- Scheduled patient appointments, coordinated patient intake processes, and maintained accurate patient records using electronic health record (EHR) systems
- Verified insurance coverage, obtained pre-authorizations, and facilitated billing and payment processes, ensuring compliance with insurance regulations and clinic policies
- Managed phone calls, emails, and other correspondence, directing inquiries to the appropriate staff members and ensuring timely follow-up as needed
- Coordinated with healthcare providers to ensure seamless patient flow and efficient clinic operations, optimizing patient satisfaction and clinic efficiency
- Assisted with administrative tasks, such as filing, data entry, and inventory management, contributing to the overall effectiveness of clinic operations.
Education
Bachelor's in Health Service Administration -
Florida Atlantic university
Boca Raton, FL12.2016
Associates in Arts in Accounting -
Broward College
Coconut Creek, FL01.2013
Medical Assistant Technician -
Florida Career College
Fort Lauderdale, FL01.2008
High School Diploma -
Fort Lauderdale High School
Fort Lauderdale, FL01.2007
Skills
- Front Office
- Bilingual
- Quickbooks
- Bookkeeping
- Accounts Payable
- Office Management
- Billing
- Medical Records
- Scheduling
- EMR
- Filing
- Time Management
- Epic
- Microsoft Office
- Outlook
- Insurance Verification
- HIPAA
- Employee Evaluation
- Medical Scheduling
- Medical Office Experience
- Medical Terminology
- Management
Personal Information
Authorized To Work: US Citizen
Timeline
Practice Manager of Operations
Aids Healthcare Foundation, AHF
2021.11 - Current
Patient Care Coordinator
IRISE Spine and Joint
2020.11 - 2021.11
Surgical Care Coordinator
Choice Medical Centers
2019.02 - 2019.09
Office Manager
Spine and Orthopedic center
2017.03 - 2018.09
Office Manager
Chiropractic Natural Care Center
2012.01 - 2016.12
Front Desk Coordinator
Chiropractic Natural Care Center
2007.01 - 2012.01
Bachelor's in Health Service Administration -
Florida Atlantic university
Associates in Arts in Accounting -
Broward College
Medical Assistant Technician -
Florida Career College
High School Diploma -
Fort Lauderdale High School
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