Charlene Chavez
San Jose,CA
Summary
To contribute to and grow with an organization with skills that include strong communication and problem solving aimed towards providing high-quality customer service. A positive and passionate team member with a desire to make myself useful to a team and to customers. Eager to learn more and from my teammates. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Outreach Specialist
Bill Wilson Center
Santa Clara
08.2022 - Current
Community Outreach Specialist
Bill Wilson Center
Santa Clara
08.2022 - Current
- Utilize motivational interviewing skills to build trust and engagement with individual or family
- Coordinate connections to temporary and emergency housing through Here4You hotline
- Connect families with relevant resources like rental assistance programs, security deposit assistance, or fair housing agencies.
- Responsible in enrolling clients into the Here4You program and send appropriate referrals to shelter when needed
- Identifying, encouraging and helping clients connect to social support networks
- Supported call center hotline team when needed based on program supervisor needs
- Documented activities and client services per agency protocols and adhere to HMIS standards
- Assist clients with transportation needs when directed by program supervisor
- Conduct street outreach to areas frequented by street youth, adults and families, including high priority encampments
- Coordinate services with county-wide community based agencies serving the unhoused population.
Home Health Aide
LivHOME, Inc
Mountain View
05.2018 - 12.2020
- Ensured clients well-being, safety, and comfort in adherence to physician’s orders in patient’s residence
- Provided In Home Care and Hospice Care as directed by care plan from physician
- Completed data entries in charts and logbooks to document patient’s progress
- Transported and accompanied patients to doctors office or hospital
- Administered simple prescribed medications
- Assisted with client’s personal care activities
- Monitored patient’s vital signs, temperature, respiration, and reported on their condition
- Assisted patients with mobility and physical therapies/exercises
- Provided companionship and basic emotional or psychological support.
Office Assistant
Social Service Agency of County of Santa Clara
San Jose
02.2019 - 08.2019
- Welcomed and greeted clients, addressed clients concerns and directed them to the appropriate window
- Communicated with clients, employees, and other individuals to answer questions, disseminate, or explain information
- Walked the lobby area to make sure the lobby was neat and tidy
- Maintained office inventory by checking stock to determine supply levels, expedited supply orders, and delivered material to work stations in a timely manner
- Assisted Senior Manager with administrative projects as required
- Helped mail clerk to sort, open, route incoming mail and other postage needs
- Operated office machines, such as highspeed business photocopiers, readers, scanners, addressing machines, binder machines
- Maintained and updated filing, inventory, mailing and database systems, computerized, and manually
- Assisted OMC with filing needs and other special projects
- Other duties, as assigned.
Home Health Aide
Visiting Angels
San Jose
03.2008 - 04.2015
- Provided “end of life” quality care and ensured patients maintained their dignity
- Assessed and adjusted care accordingly to individual patient care plan
- Emotionally supported grieving families by offering services based on their personal needs
- Acted as mediator between the patient, family, and entire care team.
Education
High School Diploma -
William C. Overfelt High School
05-1999
BankWork$ Training Program Certificate -
Palo Alto Center For Healthcare Education -
Skills
- First aid and CPR certified
- Customer Service
- De Escalation Tactics
- Community Engagement
- Team Collaboration
- Problem Solving
- Time Management
- Detail-Oriented
- Self-starter
- Adaptability
- Communication
- Active listening
- Interpersonal Skills
- Leadership Skills
- Client Intakes
Timeline
Outreach Specialist
Bill Wilson Center
08.2022 - Current
Community Outreach Specialist
Bill Wilson Center
08.2022 - Current
Office Assistant
Social Service Agency of County of Santa Clara
02.2019 - 08.2019
Home Health Aide
LivHOME, Inc
05.2018 - 12.2020
Home Health Aide
Visiting Angels
03.2008 - 04.2015
High School Diploma -
William C. Overfelt High School
BankWork$ Training Program Certificate -
Palo Alto Center For Healthcare Education -
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