CHARLENE CHEW
Chicago,IL
Summary
Detail-oriented service professional with 15+ years of experience and a proven knowledge of complaint resolution, guest retention, and resource management. Aiming to leverage my skills to successfully fill the manager role at your company.
Overview
12
12
years of professional experience
Work History
Guest Relations Supervisor
Crafted Hospitality
03.2022 - Current
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Assist in planning of events
- Proficient in Word, Excel, TripleSeat, Sevenrooms, OpenTable, and Resy.
Captain
Crafted Hospitality
07.2015 - 03.2022
- Headed a small team to ensure proper service in our section while helping out our teammates
- Discussed food preparation at detail
- Talked about wine pairings with dishes
- Multitasking to to provide personal and prompt service
- Worked for a celebrity chef and provided guests the experiences they desire
All'onda
11.2013 - 07.2015
- Part of opening staff helped to organize and set up restaurant
- Helped with planning of sidework sheets
- Trained new service staff
- Waited on multiple critics of note to achieve good reviews in NYC publications
Veritas
10.2011 - 05.2013
- Worked in a wine focused fine dining restaurant providing high caliber service
- Continued to learn about wine and food pairings
- Clean, organization of service areas
Education
High School Diploma -
George Washington Carver High School
Memphis, TN05.1998
Skills
- Customer Service Expertise
- Event Support
- Proficient in Word and Excel
- Superior Organizational Skills
- Guest Relations
- Retention Strategies
- Customer Inquiries
- Solution Coordination
- Proficient in TripleSeat, Sevenrooms,OpenTable, and Resy
- Proficiency in hospitality systems
Timeline
Guest Relations Supervisor
Crafted Hospitality
03.2022 - Current
Captain
Crafted Hospitality
07.2015 - 03.2022
All'onda
11.2013 - 07.2015
Veritas
10.2011 - 05.2013
High School Diploma -
George Washington Carver High School
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