Charlene Coger
Facilities Coordinator
Carteret,NJ
Summary
OBJECTIVES: I am looking for a position where I can maximize my leadership skills, and create
new and exciting tools.
Overview
26
26
years of professional experience
Work History
Console Supervisor/Manager, Lead Operator
Cushman & Wakefield A/A/F Scholastic, Inc
New York, NY
06.2009 - Current
- For the Scholastic Headquarters
- Supervised and trained receptionist, operator staff
- Managed and directed incoming calls for three of scholastic buildings
- Maintained up-to-date company directory at all times
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
- Cross-trained and provided back-up for
- Assistant property manager when needed
- Managed quality communication, and customer support for each client
- Promptly responded to general inquiries from staff, and clients via telephone and e-mail.
Assistant Console Operator
Scholastic Inc
New York, NY
11.2005 - 06.2009
- Answer up to six lines for the Scholastic Headquarters
- Direct incoming calls to the appropriate destination
- Provide coverage when needed.
Treasury Associate
Fiduciary Trust International
New York, NY
09.2004 - 11.2005
- Perform teller operations including cash transaction, checking account processing and fund transfers
- Process checks requests on a daily basis
- Prepare daily balance report for all bank activity; distribute checks in a timely manner to tax department or respective business units
- Reconcilement settlement – break settlement
- Post the transactions to the general ledger on a daily basis.
Receptionist
Scholastic Inc
New York, NY
11.2001 - 09.2004
- Directed incoming calls to the appropriate destination
- Greeted and assisted clients and visitors to the Executive Educational Department
- Handled general administrative duties, such as filing, faxing, copying, mailing, and scheduling conference rooms
- Assisted management team with special projects.
Human Resources Office Assistant
Scholastic Inc
New York, NY
08.1999 - 11.2001
- Answered phones, greeted and assisted visitors, performed administrative duties for the Director of Human Resources and five Human Resources Managers, such as filing, faxing, copying and mailing
- Purchased office equipment and supplies
- Responsible for monthly departmental expense reports
- Developed and maintained employee files, light data entry into HRIS (PeopleSoft)
- Handled and reviewed new employee hire/benefit packets
- Processed employee referral bonuses.
Education
Community/Health Education
Bronx Community College
Skills
- Microsoft Word, Outlook, Internet, PeopleSoft, SMTD/IMA,
- Global Plus, Lotus Notes, Bankserv, PC Aims, T-metrics, and Yardi, S2 Security system, Logic tech webcam
Timeline
Console Supervisor/Manager, Lead Operator
Cushman & Wakefield A/A/F Scholastic, Inc
06.2009 - Current
Assistant Console Operator
Scholastic Inc
11.2005 - 06.2009
Treasury Associate
Fiduciary Trust International
09.2004 - 11.2005
Receptionist
Scholastic Inc
11.2001 - 09.2004
Human Resources Office Assistant
Scholastic Inc
08.1999 - 11.2001
Community/Health Education
Bronx Community College
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