Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Charlene Collins

Plaquemine,LA

Summary

Multi-year experience in Retail, Customer Service and Operations Exceptional communication and relationship-building skills focusing on the customer experience Excel in fast-pace, dynamic environments; motivated to obtain knowledge for advancement Proficient in building valuable and effective rapport, understanding needs and offering solutions in order to maximize growth

Overview

12
12
years of professional experience

Work History

Store Manager

Hibbett Sports
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Coach

Wal-Mart Supercenter
07.2015 - Current
  • Responsible for recruitment and onboarding of new hires
  • Develop effective teams by coaching, training and providing necessary feedback for their success
  • Reinforce the word teamwork to employees by demonstrating positive and effective leadership
  • Ensure team leads implement a strategy of providing adequate knowledge to employees as well as spearhead any new and upcoming change efforts.

Account Advisor I

Blue Cross Blue Shield of Louisiana
03.2019 - 02.2020
  • Negotiated claims settlements with the involved parties, supporting the litigation process when settlements could not be negotiated
  • Checked and confirmed official documentation, such as police reports and medical treatment records, to determine the extent of the company's liability
  • Carefully reviewed claims forms and internal customer records to determine the claimant's level of insurance coverage.

Department Manager - Homelines

Wal-Mart Supercenter
08.2012 - 12.2018
  • Managed day-to-day operations of department
  • Communicated with customers via phone, email and chat to ensure customer satisfaction
  • Conducted interviews of potential candidates
  • Trained new Homelines employees on sales floor operations (merchandising, planograms, customer service) as well as back office operations (inventory, daily opening and closing procedures).

Education

General Studies -

Brusly High School
Brusly, LA
05.1996

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Outstanding communication skills
  • Friendly and Positive
  • Team Leadership
  • Store Opening and Closing

Timeline

Account Advisor I

Blue Cross Blue Shield of Louisiana
03.2019 - 02.2020

Coach

Wal-Mart Supercenter
07.2015 - Current

Department Manager - Homelines

Wal-Mart Supercenter
08.2012 - 12.2018

Store Manager

Hibbett Sports

General Studies -

Brusly High School

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Charlene Collins