Charlene Costanza

Dynamic corporate professional with extensive experience in managing fast-paced environments. Demonstrated success in leading teams to develop and implement effective workplace solutions and manage portfolios and facilities. Expertise in planning, execution, and relationship management, with a strong focus on process improvement and project delivery from concept to completion.

• Toastmasters International, served as Board Member for local Chapter
• CoreNet Global

• Client Satisfaction & Retention
• Life Sciences Operations
• Organizational Development
• Space & Occupancy Planning
• Capital Project Management
• Portfolio Transformation
• Full-Service FM Implementation
• Global Program Implementation
• Location Strategy
• Strategic Planning & Execution
• Regional and Global Site Leadership
• HQ Operational Development

Junior Achievement

• Parexel International LLC, Durham, NC, Senior Director, Corporate Real Estate & Services, 01/01/21, Present, Providing portfolio oversight and leadership of over 2M sq. ft. in 25 locations including responsibility for implementing strategy and business objectives and executing innovative global workplace solutions., Redefined CRES model and aligned top talent across the portfolio to support facility and business needs in a transitioning environment including introducing current industry related functional roles., Implemented and led teams to execute on global strategies and solutions including areas of physical access control, visitor management, hospitality, brand design, furniture and finishes playbook development., Led multiple capital improvement and new build projects at clinical facilities simultaneously in excess of $35M., Managed all aspects of leased real estate portfolio including lease negotiations, portfolio optimization, strategy and forecasting, design and construction, budget tracking, lease administration, metrics and reporting., Responsible for all facility and support services functions including dining, mail, security, concierge, space and occupancy, reception, property management, maintenance, etc., for a portfolio including clinical, supply and logistics, warehouse, headquarters and client facing spaces.
• BRAVO! Group Services, Bridgewater, NJ, Client Relationship Executive / Regional Portfolio Director, 01/01/18, 12/31/21, Providing executive leadership and building trust in client relationships to improve overall customer satisfaction and support new business, with focus on the biopharma/life science industry portfolio., Play a management and oversight key role in executing several functions including safety and security, shipping and receiving, reception, dining, concierge, hospitality, audiovisual, occupancy planning, datacenter operations, capital projects and integrated facilities management., Formulate strategic initiatives for enhancing brand awareness; and deliver ideas and solutions to improve operational requirements of clients resulting in capitalizing business opportunities and minimizing risk., Increased performance growth and productivity by 50% by adding key functions to the service model., Introduced Corporate Real Estate industry related services in areas of security; waste management and sustainability; space and occupancy planning; visitor registration and end user experience - to establish a baseline in developing global strategic initiatives and promote uniform philosophy and methodology concepts., Enhanced risk management of the enterprise by deploying multiple technology platforms., Responsible for unionized staff supporting heavily regulated pharma client in manufacturing., Integrated portfolio locations into global platforms to establish KPI tracking and reporting., Responsible for lease transactions and all facility and support services related functions for a portfolio including clinical, warehouse, headquarters, and business operations.
• Metropolitan Life Insurance, New York, NY, Corporate Real Estate Operations Director, 01/01/91, 12/31/18, Led multiple capacities by driving multifaceted sectors of business across the enterprise for gathering and reporting financial and portfolio data from a rent and capital budget perspective., Oversaw global portfolio by generating statistical data for various metrics discussions and conducted strategic planning to drive occupancy efficiency and optimize portfolio performance., Led internal and external teams as a director of global space and occupancy planning., Led operational teams for a global portfolio of approximately 1,800 locations in 14M sq. ft. in areas of facility management, lease administration, space and occupancy planning as well as portfolio management., Spearheaded capital improvement projects with annual budgets of over $20M., Played a key role in U.S. location planning initiative which included 35 leased and owned facilities and an estimated 6,000 position shift to new markets., Created strong bonding by leading teams of property management, security, as well as space and occupancy, on process improvement to drive efficiency, reduce costs, and add accountability., Steered execution of the company’s retail segment separation project including set up of the new entity’s HQ location.

• Master of Corporate Real Estate, MCR, CoreNet Global
• Winner of 2018 Global Tech & Ops Employee of the Year, for promoting global initiatives