Charlene Costello
Ridgely,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
Work History
Manager
Harmony Road Self Storage
8847 Harmony Road Denton MD 21629
04.2019 - Current
- Managed daily operations for 228 storage facility.
- Administrative duties included taking payments, sending collection letters, answering phone calls, setting up rentals for both storage units and UHaul equipment and ordering supplies.
- Maintained professional, organized, and safe environment for tenants both in climate controlled building and the facility outdoor grounds.
- Provided customer service answering phones and in person.
- Maintenance of both parking areas and indoor facility.
Senior Seminar Coordinator
The Aspen Institute
Queenstown, MD
01.1991 - 07.2018
- Managed administrative logistics of events planning, event booking, and event promotions.
- Trained and supervised event staff to complete tasks on time.
- Developed creative themes for events and created related activities to engage attendees.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Developed detailed event reports, documenting all aspects of each event.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Oversaw event registration process by collecting and tracking attendee information.
- Created detailed timelines and budgets for events to meet all deadlines.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Utilized social media to promote events and increase attendance.
- Coordinated travel and accommodations for event attendees.
- Coordinated transportation and parking arrangements for guests and vendors.
- Developed and distributed event surveys to gather feedback and assess event success.
Elderly Caregiver (parttime)
Homestead
Easton, MD
07.2007 - 10.2007
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
Conference Manager
Marriott Corporation
Queenstown, MD
10.1986 - 01.1991
- Supervised administrative logistics of events planning, event booking, and event promotions.
- Trained and supervised supporting staff to complete tasks on time.
- Worked with staff to create related activities to engage attendees.
- Property management to ensure environment was safe, clean, and easily accessible to all participants.
- Monitored and controlled event expenditures to meet budgets.
- Supervised the coordination of travel and accommodations for event attendees.
- Managed transportation and parking arrangements for guests and vendors.
Education
Bachelor of Science - Outdoor Recreation
Frostburg State University
Frostburg, MD08.1980
Skills
- Customer Relationship Management
- Staff Management
- Verbal and Written Communication
- Project Management
- Issue and Conflict Resolution
- Managing Appointments
- Scheduling and Coordinating
- Managing Multiple Tasks
- E-Commerce Strategy
Gardening, reading, biking and kayaking
Love to work in personal flower beds. Avid reader. Enjoy biking and kayaking when time permits.
Timeline
Manager
Harmony Road Self Storage
04.2019 - Current
Elderly Caregiver (parttime)
Homestead
07.2007 - 10.2007
Senior Seminar Coordinator
The Aspen Institute
01.1991 - 07.2018
Conference Manager
Marriott Corporation
10.1986 - 01.1991
Bachelor of Science - Outdoor Recreation
Frostburg State University