Charlene Costello
Ridgely,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
Work History
Manager
Harmony Road Self Storage
04.2019 - Current
- Managed daily operations for 228 storage facility.
- Administrative duties included taking payments, sending collection letters, answering phone calls, setting up rentals for both storage units and UHaul equipment and ordering supplies.
- Maintained professional, organized, and safe environment for tenants both in climate controlled building and the facility outdoor grounds.
- Provided customer service answering phones and in person.
- Maintenance of both parking areas and indoor facility.
Senior Seminar Coordinator
The Aspen Institute
01.1991 - 07.2018
- Managed administrative logistics of events planning, event booking, and event promotions.
- Trained and supervised event staff to complete tasks on time.
- Developed creative themes for events and created related activities to engage attendees.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Developed detailed event reports, documenting all aspects of each event.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Oversaw event registration process by collecting and tracking attendee information.
- Created detailed timelines and budgets for events to meet all deadlines.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Utilized social media to promote events and increase attendance.
- Coordinated travel and accommodations for event attendees.
- Coordinated transportation and parking arrangements for guests and vendors.
- Developed and distributed event surveys to gather feedback and assess event success.
Elderly Caregiver (parttime)
Homestead
07.2007 - 10.2007
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
Conference Manager
Marriott Corporation
10.1986 - 01.1991
- Supervised administrative logistics of events planning, event booking, and event promotions.
- Trained and supervised supporting staff to complete tasks on time.
- Worked with staff to create related activities to engage attendees.
- Property management to ensure environment was safe, clean, and easily accessible to all participants.
- Monitored and controlled event expenditures to meet budgets.
- Supervised the coordination of travel and accommodations for event attendees.
- Managed transportation and parking arrangements for guests and vendors.
Education
Bachelor of Science - Outdoor Recreation
Frostburg State University
Frostburg, MD08.1980
Skills
- Customer Relationship Management
- Staff Management
- Verbal and Written Communication
- Project Management
- Issue and Conflict Resolution
- Managing Appointments
- Scheduling and Coordinating
- Managing Multiple Tasks
- E-Commerce Strategy
Gardening, reading, biking and kayaking
Love to work in personal flower beds. Avid reader. Enjoy biking and kayaking when time permits.
Timeline
Manager
Harmony Road Self Storage
04.2019 - Current
Elderly Caregiver (parttime)
Homestead
07.2007 - 10.2007
Senior Seminar Coordinator
The Aspen Institute
01.1991 - 07.2018
Conference Manager
Marriott Corporation
10.1986 - 01.1991
Bachelor of Science - Outdoor Recreation
Frostburg State University