Charlene Crespo
Towson,MD
Summary
Enthusiastic and motivated Junior developer looking to advance in knowledge and experience with a strong foundation in HTML, CSS, JavaScript, Python and SQL. Seeking to contribute my skills and passion for coding to a dynamic development team.
Overview
4
4
years of professional experience
Work History
Full Stack Developer Apprentice
Revature
04.2022 - 08.2023
- Discussed issues with team members to provide resolution and apply best practices.
- Developed software for desktop and mobile operating systems.
- Updated old code bases to modern development standards, improving functionality.
- Designed intuitive graphical user interfaces to improve user experience.
- Designed and implemented effective database solutions and models to store and retrieve data.
- Built databases and table structures for web applications.
Tier 2 Customer Service Representative
IPFone
03.2021 - 02.2022
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Technical Support Specialist
Nexogy
03.2019 - 01.2021
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
No Degree - Full Stack Developer
Nucamp
Miami, FL01.2024
Associate of Applied Science - Information Technology
Florida Career College - Miami
Miami, FL12.2019
Skills
Languages:
- HTML
- CSS
- Javascript
- Python
Database Management:
- PostgresSQL
- PGAdmin
- SQL with Python
Timeline
Full Stack Developer Apprentice
Revature
04.2022 - 08.2023
Tier 2 Customer Service Representative
IPFone
03.2021 - 02.2022
Technical Support Specialist
Nexogy
03.2019 - 01.2021
No Degree - Full Stack Developer
Nucamp
Associate of Applied Science - Information Technology
Florida Career College - Miami
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