Antonio R Santiago
Carson,CA
Summary
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
6
6
years of professional experience
Work History
Direct Support Aide
IHSS - In Home Supportive Services
Carson
03.2018 - Current
- Miscellaneous duties as assigned.
- Perform comprehensive needs assessment for all managed clients, and in conjunction with client, develop a plan based on the client’s needs, issues, and goals.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Administered medication as directed by a physician.
- As needed, provide information, referrals, and social services advocacy to the client.
- Complete appropriate paperwork in an efficient and timely manner
- Attend training and other staff meetings as required
Lead Expeditor
Envoy Airlines
City of Los Angeles, CA
03.2022 - Current
- Trained new expediters according to company policies and standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Received incoming shipments of tools and equipment from trucks.
- Tracked excess materials and coordinated returns of damaged or unused items to vendors.
- Kept inventory of hand tools and gauges calibrated for use.
- Monitored incoming and outgoing equipment to track locations.
- Coordinated supervisory assignments to maintain strong front-line leadership over equipment and baggage operations.
- Input data in Sabre and inventory. cane design to create updated status reports for quick reference of project process.
- Handled complaints and questions, and re-directed calls to other team members.
- Balanced employee availability, customer schedules and maximum load levels when scheduling.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Expeditor Agent
Envoy Airlines
11.2020 - Current
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Worked with lead supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Input data in Microsoft Teams, Saber, Deviate prime to create updated status reports for quick reference of project progress and deadlines.
- Completed 8 hour shift logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Volunteered to assist managers with any projects, demonstrating willingness to learn new tasks and increase skill levels.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Updated records when lost, delayed or pilfered bags were found.
- Logged bags and flights upon arrival to airport or baggage areas.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Communicated closely with ground crew, flight crew, and tow person via radio to maintain loading and unloading safety and efficiency.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Trainer, Customer Care-Customer Operations
Envoy Air Inc An American Airlines Company Group
Los Angeles, CA
01.2023 - 11.2023
- Certified Ground Security Officer
- Certified Safety Compliance Officer
- Certified RAD Trainer
- Expert In Microsoft Office Suite
- Scheduling
- Training Classes and Orientation
- Experience Ramp and Baggage Services
- Customer Service Manager
- Implementation of budget tracking, stewardship
- Data gathering and reporting
- Work direction for employees
- Data management and reporting.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Supply Balance Sheet account reconciliations
- Collaborate with Upper management to ensure compliance with corporate accounting policies, procedures, controls and provide support on special requests when necessary
- Assists in conducting station audits and ensure compliance with local, state, and federal regulations
- Mentored new hires, resulting in stronger staff development and increased productivity
- Developed effective training plans based on department needs and objectives
Education
Bachelor of Arts - Digital Communications And Multimedia
Full Sail University
Winter Park, FL2022
High School Diploma -
Carson High School
Carson, CA06.1999
Skills
- Airline operational experience
- Cal OSHA Certified
- Certified forklift operation
- Strategy implementation
- Experience in Excellence thru Quality
- RAD Trainer
- Leadership
- Computer proficient
- Detail-oriented
- Relationship-Building
- Customer Service
- Demonstrated ability to handle multiple tasks and high-volume workload
- Conflict resolution
Timeline
Trainer, Customer Care-Customer Operations
Envoy Air Inc An American Airlines Company Group
01.2023 - 11.2023
Lead Expeditor
Envoy Airlines
03.2022 - Current
Expeditor Agent
Envoy Airlines
11.2020 - Current
Direct Support Aide
IHSS - In Home Supportive Services
03.2018 - Current
Bachelor of Arts - Digital Communications And Multimedia
Full Sail University
High School Diploma -
Carson High School