Summary
Overview
Work History
Education
Skills
Certification
Timeline
CORE COMPETENCIES
Generic

Charlene Davis

Canal Winchester,OH

Summary

Dynamic and community-driven Social Program Developer with a strong background in outreach, case management, and strategic program implementation. Formerly a successful sales and mortgage professional, now fully immersed in public service through impactful roles within Franklin County Job and Family Services. Recognized with the 2024 ICare Award for outstanding service and leadership. Skilled in community engagement, program planning, and team development. Mental Health First Aid certified with a proven ability to support diverse populations, including those in crisis. Certified Notary Public with experience handling official documents and providing legal witnessing services. Passionate about universalism in public service and advancing collective impact through equitable access and inclusive program design.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Social Program Developer

Franklin County Job and Family Services
09.2024 - Current
  • Serve as a key outreach specialist responsible for engaging high-need populations throughout Franklin County.
  • Lead initiatives that connect residents to vital services such as SNAP, Medicaid, child support, and housing assistance.
  • Assigned as one of the department's official trainers (Apr 2025), developing onboarding tools and facilitating team growth.
  • Developed innovative engagement strategies and survey tools to improve program feedback and service delivery.
  • Promote collective impact by aligning service delivery with partner agencies to meet complex community needs.

Case Manager

Franklin County Job and Family Services
06.2023 - 09.2024
  • Conducted comprehensive eligibility assessments for public assistance programs.
  • Provided high-quality customer service while navigating complex benefit systems with clients.
  • Coordinated with community agencies to ensure wraparound support for vulnerable individuals and families.
  • Applied principles of universalism to ensure equitable access to services for diverse client populations.

Mortgage Loan Originator

Lower.com
11.2020 - 05.2023
  • Guided clients through the mortgage loan process from pre-qualification through closing.
  • Reviewed credit and financial information to match borrowers with appropriate loan options.
  • Collaborated with processors and underwriters to ensure timely file submissions and approvals.

Collection Specialist

Reliant Capital Solutions (Dept. of Education)
02.2020 - 07.2020
  • Managed repayment plans and resolved payment discrepancies for federal student loans.
  • Maintained compliance with all relevant collection laws and policies.

Sales Associate

Junior Library Guild
04.2018 - 02.2019
  • Delivered knowledgeable customer service, increasing product engagement and retention.

Fraud Specialist

Discover Financial Services
02.2017 - 04.2018
  • Investigated and flagged suspicious financial transactions to prevent fraud.
  • Assisted in drafting fraud prevention protocols.

Office Manager

Loan Max
03.2013 - 02.2017
  • Oversaw daily branch operations, staffing, scheduling, and reporting.
  • Trained staff and implemented process improvements to increase office efficiency.

Education

High School Diploma -

Columbus Alternative High School
Columbus, OH
06.2011

Skills

  • Proficient in Microsoft Office Suite
  • Case Management Systems
  • Experience with CRM platforms
  • Detail-oriented data management
  • Experienced with online collaboration tools

Certification

  • ICare Award, Franklin County Job & Family Services – May 2024
  • Mental Health First Aid Certified – November 2024
  • Certified Notary Public – Active

Timeline

Social Program Developer

Franklin County Job and Family Services
09.2024 - Current

Case Manager

Franklin County Job and Family Services
06.2023 - 09.2024

Mortgage Loan Originator

Lower.com
11.2020 - 05.2023

Collection Specialist

Reliant Capital Solutions (Dept. of Education)
02.2020 - 07.2020

Sales Associate

Junior Library Guild
04.2018 - 02.2019

Fraud Specialist

Discover Financial Services
02.2017 - 04.2018

Office Manager

Loan Max
03.2013 - 02.2017

High School Diploma -

Columbus Alternative High School

CORE COMPETENCIES

  • Program Development & Community Outreach
  • Mental Health First Aid (Certified 11/20/2024)
  • Certified Notary Public
  • Client Engagement & Support Services
  • Cross-Functional Collaboration
  • Strategic Planning & Implementation
  • Collective Impact Frameworks
  • Public Speaking & Training Facilitation
  • Universal Access & Inclusive Design
  • Data Collection & Case Documentation
  • Crisis Communication & Problem Solving

Similar Profiles

CREATE PROFILE