Charlene Denegall
Douglasville,Georgia
Summary
Dynamic And Versatile Social Media Marketing Specialist with a proven track record at Bloomy Creativity, enhancing online engagement and brand recognition through innovative content creation and strategic social media management. Expert in visual storytelling and community engagement, demonstrating exceptional communication and teamwork skills. Achieved significant growth by leveraging analytical insights and creative thinking to exceed customer expectations and drive business success. Im also a Hardworking Specialty Team Lead knowledgeable in customer service, sales and operational standards in any industry.
Overview
5
5
years of professional experience
Work History
Social Media Marketing Specialist
Bloomy
01.2023 - Current
- Increased online engagement through the creation of compelling content tailored to target audiences.
- Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content.
- Managed multiple social media accounts, ensuring consistent branding and messaging across all platforms.
- Increased website traffic by creating and sharing engaging social media posts that directed users to relevant on-site content.
- Boosted reach by creating digital content, managing scheduling, maintaining social media accounts and reporting analytics to measure engagement.
- Analyzed social media data to identify trends and opportunities for growth, making strategic recommendations based on findings.
- Enhanced brand reputation by successfully addressing customer concerns via social media channels, demonstrating a commitment to excellent service.
Customer Service Representative/sales
American Income Life Insurance Company
10.2022 - 08.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Project Manager/Sales
Aqua Marketing Company- Ascenta
01.2021 - 08.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Assistant Store Manager
Starbucks
07.2019 - 01.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
MBA - International Business
Georgia State University
Atlanta, GA05.2026
High School Diploma -
North Paulding High School
Dallas, GA05.2018
Skills
- Visual storytelling
- Community Engagement
- Social Media Strategy
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Problem-solving abilities
- Excellent Communication
- Team Leadership
- Creative Thinking
- Active Listening
- Professionalism
Hobbies
I love to learn new languages and reading. It gives me a better insight on how to coexist and thrive in an ever changing world and stay ahead in communications with others who also have allot to share.
Languages
Portuguese
Limited Working
Timeline
Social Media Marketing Specialist
Bloomy
01.2023 - Current
Customer Service Representative/sales
American Income Life Insurance Company
10.2022 - 08.2023
Project Manager/Sales
Aqua Marketing Company- Ascenta
01.2021 - 08.2022
Assistant Store Manager
Starbucks
07.2019 - 01.2021
MBA - International Business
Georgia State University
High School Diploma -
North Paulding High School
Similar Profiles
JOSEPHINE ODUFA ABUJOSEPHINE ODUFA ABU
Sales Executive & IT Consultant at Bloomy TechnologiesSales Executive & IT Consultant at Bloomy Technologies
ALHOUSSEINI WANEALHOUSSEINI WANE
DevOps Cloud Engineering at Bloomy TechnologiesDevOps Cloud Engineering at Bloomy Technologies
Ana SandovalAna Sandoval
Cleaner at Ana's CleanerCleaner at Ana's Cleaner
KEVIN LANDERSKEVIN LANDERS
Vendor Onboarding Specialist/ Warranty Operations Analyst/Maintenance Bid-Scope Verification Specialist at Sylvan Road Capital, LLCVendor Onboarding Specialist/ Warranty Operations Analyst/Maintenance Bid-Scope Verification Specialist at Sylvan Road Capital, LLC
McKenzie SwainMcKenzie Swain
Volunteer at Douglasville First United Methodist ChurchVolunteer at Douglasville First United Methodist Church