CHARLENE Desir
FLORIDA CITY,FL
Summary
CHARLENE DESIR Objective My goal is to be a successful employee for a company that is searching for a skilled and motivated individual looking to grow with their team.
Overview
18
18
years of professional experience
Work History
ACCOUNTS RECEIVABLE CLERK
PLAYA LARGO RESORT
KEY LARGO, FL
02.2016 - 05.2017
- TRANSFER DIRECT BILLING ACCOUNTS FROM GUEST LEDGER TO CITY LEDGER
- PROCESS ADVANCE DEPOSITS
- HANDLED ALL DISPUTED CHARGES BY GUEST AND ANY BILLING INQUIRIES
- BILLED AND CHARGED ALL GROUPS AND CATERING EVENTS
- CONDUCT CREDIT MEETING AND CREDIT CHECKS
- APPROVED AND DENIED ALL DIRECT BILLING
- GENERAL CASHIERING, DAILY DEPOSITS, MONTHLY BANK COUNTS, MAKING CHANGE FOR EMPLOYEES, AND FOLLOWING PETTY CASH PROCEDURES
- COMPLETE A/R MONTH END CLOSING PROCEDURES, ETC.
ACCOUNTS PAYABLE CLERK
INN RESORT ISLAMORADA FL
03.2015 - 02.2016
- AUDIT BILLS FOR ACCURACY THROUGH VERIFYING EXTENSIONS AND PRICES VISUALLY AND/OR BY USE OF A CALCULATOR; ATTACHES BILLS TO PURCHASE ORDERS AND RECEIVING DOCUMENTS; ENSURING PROPER BACKUP IS ATTACHED
- ENSURES CORRECT “CHARGING AMOUNT” BY CODING INVOICES; RECONCILES ALL STATEMENTS; REQUESTS MISSING INVOICES AND MAKES ADJUSTMENTS AS NECESSARY
- KEYS INVOICE DATA INTO COMPUTER SOFTWARE TO PROCESS EXPENSES CORRECTLY AND TO PREPARE INVOICES FOR PAYMENT
- PREPARES ALL INVOICES AND ACCRUALS BY COMPLETING ACCOUNTS PAYABLE JOURNAL ENTRIES FORM TO ENSURE THAT MONTH END EXPENSES ARE ACCURATELY REFLECTED IN THE P&L STATEMENT FOR THE PROPERTY
- ANSWERS QUESTIONS FROM VENDORS AND STAFF REGARDING PAYMENTS, INVOICES, STATEMENTS, OR WHERE CHARGES SHOULD BE POSTED ACCORDING TO THE CHART OF ACCOUNTS
- ASSISTS ACCOUNTS RECEIVABLE WHENEVER NECESSARY
- HANDLED ALL OF THE ABOVE AT POSTCARD INN AS WELL AS PELICAN COVE (SISTER PROPERTY)
CHEVRON MANAGER
09.2013 - 03.2015
- INTERVIEWED, SELECTED, TRAINED, SCHEDULED, COACHED AND SUPPORTED ASSOCIATES, ENSURING THEY PERFORM IN ACCORDANCE WITH ESTABLISHED HOTEL STANDARDS
- MAXIMIZED STORE PROFITS BY ANALYZING REVENUE AND EXPENSE REPORTS, ADJUSTING PRACTICES AND INVENTORY ACCORDINGLY
- PREPARED BUDGETS AND FORECASTS AS NECESSARY TO PROJECT PROFIT AND LOSS
- MONITORED COST CONTROL, PROPERTY CONDITION, CLEANLINESS, QUALITY OF PRODUCT AND OVERALL SERVICE
- PRACTICE SAFE WORK HABITS, WEAR PROTECTIVE SAFETY EQUIPMENT AND FOLLOW MSDS AND OSHA STANDARDS
- OVERSAW CODING AND PRICE MARKING OF MERCHANDISE TO ENSURE ACCURATE PRICING WAS MAINTAINED
- MAINTAINED EFFECTIVE THEFT PREVENTION PROGRAM TO SUSTAIN INVENTORY
MANAGER
Exxon Mobil
HOMESTEAD, FL
02.2004 - 11.2012
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Monitored expenditures to mitigate risk of overages.
CEO
Desired Taxes And Business Solutions
Miami, FL
05.2017 - 11.2021
- Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
- Increased company revenue $Amount through aggressive new market strategies.
- Directed market expansions to propel business forward, meet changing customer needs.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
Customer Service Professional
Assurant
Miami, FL
11.2021 - Current
- Assisted customers by answering questions and responding to inquiries.
- Maintained and managed customer files and databases.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
Education
HIGH SCHOOL DIPLOMA - BUSINESS COMMUNICATIONS AND MANAGEMENT INFORMATION SYSTEMS
MIAMI DADE COLLEGE-PRESENT
AMRERICAN ACADEMY
2001
Skills
- STRATEGIC PLANNING
- NEGOTIATIONS EXPERT
- TEAM BUILDING
- INVENTORY CONTROL
- PROCEDURE DEVELOPMENT
- CLIENT RELATIONS
Accomplishments
- ENSURED THE SAFETY OF STAFF AS WELL AS THE EMPLOYEES OF SURROUNDING 63 STORES, AS THE SAFETY CAPTAIN
- CONSISTENTLY MET SALES GOALS
Timeline
Customer Service Professional
Assurant
11.2021 - Current
CEO
Desired Taxes And Business Solutions
05.2017 - 11.2021
ACCOUNTS RECEIVABLE CLERK
PLAYA LARGO RESORT
02.2016 - 05.2017
ACCOUNTS PAYABLE CLERK
INN RESORT ISLAMORADA FL
03.2015 - 02.2016
CHEVRON MANAGER
09.2013 - 03.2015
MANAGER
Exxon Mobil
02.2004 - 11.2012
HIGH SCHOOL DIPLOMA - BUSINESS COMMUNICATIONS AND MANAGEMENT INFORMATION SYSTEMS
MIAMI DADE COLLEGE-PRESENT
AMRERICAN ACADEMY
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