Summary
Overview
Work History
Education
Skills
Languages
Awards
Willing To Relocate
Personal Information
References
Timeline
Generic

Charlene Dodds

Portland,OR

Summary

Dynamic Leader with expertise in customer service and cash handling, enhancing guest experiences through effective communication and problem-solving. Demonstrated proficiency in POS systems and team collaboration, resulting in optimized operations and elevated customer satisfaction. Recognized for exceptional upselling abilities and maintaining organized retail environments, contributing to overall business success.

Overview

13
13
years of professional experience

Work History

Sales Service Associate

Hudson
Portland, US
09.2022 - Current
  • Airport-based convenience store.
  • Enhanced consumer experience by addressing inquiries effectively.
  • Implemented and maintained point of sale system.
  • Oversaw cash flow to maintain balanced registers.
  • Upsold products by providing customers with additional options that met their needs.
  • Demonstrated knowledge of store layout and product locations to assist customers quickly and efficiently.
  • Resolved customer complaints effectively and professionally.
  • Assisted in stocking shelves with merchandise according to company guidelines.

General Merchandiser

Target
Portland, US
10.2021 - 09.2022
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Organized product displays in retail stores according to company guidelines.

Sales Associate

Walmart
Portland, US
05.2020 - 01.2021
  • Optimized customer satisfaction by effectively addressing inquiries and issues.
  • Cashiering and handling purchases.
  • Faced merchandise on store shelves.
  • Used technology resources to assist customers in locating and ensuring satisfactory experience
  • Organized store by returning merchandise to proper areas and restocked displays.

Walmart Host

Walmart
Happy Valley, US
08.2018 - 01.2021
  • Monitored entrances and validated purchase receipts.
  • Informed management of any unusual activities.

Cap Team 2

Walmart
Happy Valley, US
03.2018 - 01.2021
  • Freight
  • Operated pallet jack to transport materials.
  • Organized product displays efficiently.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Customer Service Associate

Walmart
Happy Valley, US
05.2017 - 01.2020
  • Managed return processes to ensure customer satisfaction.
  • Managed financial transactions.
  • Handled incoming calls efficiently.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Cashier/Sales Associate

Fred Meyer
Tualatin, US
10.2015 - 03.2017
  • Handled customer inquiries efficiently.
  • Cash handling
  • Packed groceries efficiently.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Built and maintained productive relationships with employees.

Management Trainee

McDonald's
Tualatin, US
07.2015 - 09.2015
  • Training to be manager

Crew Member

McDonald's
11.2011 - 09.2015
  • Front of House Staff
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Directed patrons to restrooms and other amenities within facility.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Served food quickly for positive guest experiences.
  • Maintained an organized work area to ensure efficient operations.

Education

General studies -

Franklin High School
06.2009

Some College (No Degree) - Business

Portland Community College
Portland, OR

Skills

  • Guest services
  • Positive
  • Punctual
  • Freight Experience
  • Pack orders
  • Cash Handling
  • Retail Sales
  • Customer Service
  • POS
  • Hostess
  • Team collaboration

Languages

  • English, Fluent
  • Cantonese, Intermediate

Awards

  • President awards, 06/01/05
  • Outstanding achievement

Willing To Relocate

  • Happy Valley, OR
  • Portland, OR

Personal Information

Authorized To Work: US for any employer

References

References available upon request.

Timeline

Sales Service Associate

Hudson
09.2022 - Current

General Merchandiser

Target
10.2021 - 09.2022

Sales Associate

Walmart
05.2020 - 01.2021

Walmart Host

Walmart
08.2018 - 01.2021

Cap Team 2

Walmart
03.2018 - 01.2021

Customer Service Associate

Walmart
05.2017 - 01.2020

Cashier/Sales Associate

Fred Meyer
10.2015 - 03.2017

Management Trainee

McDonald's
07.2015 - 09.2015

Crew Member

McDonald's
11.2011 - 09.2015

General studies -

Franklin High School

Some College (No Degree) - Business

Portland Community College

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