Charlene Dotson
Las Vegas
Summary
Professional with proven ability to streamline logistics and enhance efficiency. Known for strong focus on team collaboration and achieving results, adapting to shifting priorities seamlessly. Reliable in managing inventory, ensuring accurate order fulfillment, and maintaining a happy working environment.
Overview
14
14
years of professional experience
Work History
Warehouse Worker
Ellwood Staffing
10.2025 - 01.2026
- Maintained cleanliness and safety standards throughout work area following OSHA guidelines.
- Packaged products for shipment, verifying order accuracy before dispatch.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
Server/Shift Manager
Denny's Restaurants Franchise Association
08.2019 - 03.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed multiple tables efficiently during peak hours, demonstrating strong multitasking skills.
- Assisted in menu knowledge, offering recommendations to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Processed payments accurately using point-of-sale systems, ensuring smooth transactions.
- Adapted quickly to changes in menu items and daily specials, keeping guests informed.
- Supported training of new servers, sharing best practices for customer engagement techniques.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer ne
- Cultivated warm relationships with regular customers
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Server
Kings Family Restaurant
10.2018 - 08.2019
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to manage timely food preparation and delivery.
- Trained new servers in menu knowledge and service standards for consistency.
- Managed cash register operations, processing payments accurately and efficiently.
- Oversaw dining area cleanliness and organization, adhering to health and safety standards.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
Ciccianti's Italian Restaurant
04.2012 - 04.2018
- Handled customer inquiries and complaints, resolving issues promptly to enhance experience.
- Developed daily specials and promotions to boost sales and enhance guest engagem.
- Cultivated warm relationships with regular customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Improved dining experience by providing prompt, attentive service to guests.
Education
Massage Therapy
Western School of Health And Business
Pittsburgh, PA04.2008
High School Diploma - General Studies
Elizabeth Forward High School
1001 Weigels Hill Road, Elizabeth Pennsylvania06.1983
Skills
I'm highly motivated I'm a quick learner and I am able to follows direction
Timeline
Warehouse Worker
Ellwood Staffing
10.2025 - 01.2026
Server/Shift Manager
Denny's Restaurants Franchise Association
08.2019 - 03.2025
Server
Kings Family Restaurant
10.2018 - 08.2019
Server
Ciccianti's Italian Restaurant
04.2012 - 04.2018
Massage Therapy
Western School of Health And Business
High School Diploma - General Studies
Elizabeth Forward High School