Charlene Dougherty
Customer Service Representative
Prospect Park,PA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
33
33
years of professional experience
Work History
Customer Service Representative
Rankin Automation
08.2016 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Trained staff on operating procedures and company services.
- Handled customer inquiries and suggestions courteously and professionally.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Investigated and resolved accounting, service and delivery concerns.
Customer Service Representative
Container Research Corporation
02.2015 - 08.2016
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked effectively in fast-paced environments.
- Processed customer service orders promptly to increase customer satisfaction.
Sales Associate
Ives Equipment
07.2008 - 07.2011
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Purchasing Agent
National Energy Controls
02.2006 - 05.2008
- Achieved cost savings by negotiating contracts and securing favorable pricing with suppliers.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Supported company growth by identifying new suppliers and expanding the vendor base.
- Employed expert inventory management and oversight skills to formulate business metrics and meet corporate goals.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Reduced lead times by implementing strategic inventory management practices.
- Reviewed proposals, qualified vendors, and recommended optimal suppliers.
- Maintained documentation for all purchases.
- Performed monthly reconciliation of open purchasing orders.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Sales
National Energy Controls
03.1996 - 02.2006
- Boosted sales revenue by implementing effective sales strategies and streamlining the sales process.
- Increased sales revenue by implementing effective sales strategies and coaching the sales development team.
- Helped sales team complete sales and finalize process.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales leads by developing and executing effective outbound sales strategies.
- Promoted ongoing sales, promotions and upcoming events, boosting sales [Number]%.
- Worked with sales managers to drive and monitor sales prospecting.
Purchasing Assistant
National Energy Controls
06.1991 - 03.1996
- Established and managed supplier and vendor relationships.
- Improved supplier relationships through regular communication and transparent dealings.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Resolved discrepancies between purchase orders and invoices promptly, maintaining a high level of accuracy in financial records.
- Searched for hard-to-find items and found high-quality, reliable vendors.
- Maintained documentation for all purchases.
- Self-motivated, with a strong sense of personal responsibility.
- Monitored incoming orders and tracked progress to meet deadlines.
Education
High School Diploma -
St.Monica Business School
Philadelphia, PA 05.2001 -
Skills
Self Motivation
Clerical Support
Issue and Complaint Resolution
Organizational Skills
Administrative and Office Support
Order Fulfillment
Follow-up skills
Team building
Customer service excellence
Data Entry
Time Management
Computer Skills
Understanding Customer Needs
Customer Service
Assertiveness
Staff Training
Paperwork Processing
Accomplishments
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Timeline
Customer Service Representative
Rankin Automation
08.2016 - Current
Customer Service Representative
Container Research Corporation
02.2015 - 08.2016
Sales Associate
Ives Equipment
07.2008 - 07.2011
Purchasing Agent
National Energy Controls
02.2006 - 05.2008
High School Diploma -
St.Monica Business School
05.2001 -
Sales
National Energy Controls
03.1996 - 02.2006
Purchasing Assistant
National Energy Controls
06.1991 - 03.1996