Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Charlene Dougherty

Customer Service Representative
Prospect Park,PA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

33
33
years of professional experience

Work History

Customer Service Representative

Rankin Automation
08.2016 - Current
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Trained staff on operating procedures and company services.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Investigated and resolved accounting, service and delivery concerns.

Customer Service Representative

Container Research Corporation
02.2015 - 08.2016
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Worked effectively in fast-paced environments.
  • Processed customer service orders promptly to increase customer satisfaction.

Sales Associate

Ives Equipment
07.2008 - 07.2011
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Purchasing Agent

National Energy Controls
02.2006 - 05.2008
  • Achieved cost savings by negotiating contracts and securing favorable pricing with suppliers.
  • Ensured timely delivery of materials through effective planning and coordination with suppliers.
  • Supported company growth by identifying new suppliers and expanding the vendor base.
  • Employed expert inventory management and oversight skills to formulate business metrics and meet corporate goals.
  • Tracked inventory shipments and prepared spreadsheets detailing item information.
  • Reduced lead times by implementing strategic inventory management practices.
  • Reviewed proposals, qualified vendors, and recommended optimal suppliers.
  • Maintained documentation for all purchases.
  • Performed monthly reconciliation of open purchasing orders.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.

Sales

National Energy Controls
03.1996 - 02.2006
  • Boosted sales revenue by implementing effective sales strategies and streamlining the sales process.
  • Increased sales revenue by implementing effective sales strategies and coaching the sales development team.
  • Helped sales team complete sales and finalize process.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Increased sales leads by developing and executing effective outbound sales strategies.
  • Promoted ongoing sales, promotions and upcoming events, boosting sales [Number]%.
  • Worked with sales managers to drive and monitor sales prospecting.

Purchasing Assistant

National Energy Controls
06.1991 - 03.1996
  • Established and managed supplier and vendor relationships.
  • Improved supplier relationships through regular communication and transparent dealings.
  • Accepted and processed supply requests from staff, and placed orders per procedures.
  • Resolved discrepancies between purchase orders and invoices promptly, maintaining a high level of accuracy in financial records.
  • Searched for hard-to-find items and found high-quality, reliable vendors.
  • Maintained documentation for all purchases.
  • Self-motivated, with a strong sense of personal responsibility.
  • Monitored incoming orders and tracked progress to meet deadlines.

Education

High School Diploma -

St.Monica Business School
Philadelphia, PA
05.2001 -

Skills

Self Motivation

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Accomplishments

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Timeline

Customer Service Representative

Rankin Automation
08.2016 - Current

Customer Service Representative

Container Research Corporation
02.2015 - 08.2016

Sales Associate

Ives Equipment
07.2008 - 07.2011

Purchasing Agent

National Energy Controls
02.2006 - 05.2008

High School Diploma -

St.Monica Business School
05.2001 -

Sales

National Energy Controls
03.1996 - 02.2006

Purchasing Assistant

National Energy Controls
06.1991 - 03.1996

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Charlene DoughertyCustomer Service Representative