Charlene Draine
Toledo,OH
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
28
28
years of professional experience
Work History
Customer Service Team Lead
Meijer
Toledo, Ohio
01.2003 - Current
- Led customer service team to enhance support and satisfaction.
- Trained and mentored new staff on company policies and procedures.
- Resolved customer inquiries and complaints efficiently and professionally.
Customer Service Representative
Value City
Saginaw, Michigan
01.1999 - 05.2003
- Assisted customers with product inquiries and service-related issues.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed customer transactions accurately and efficiently at the register.
- Handled returns and exchanges according to store policies.
- Maintained knowledge of current promotions and sales events.
- Collaborated with team members to enhance customer experience.
- Developed strong customer relationships to encourage repeat business.
- Provided training support for new staff on company procedures and systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized merchandise displays to facilitate easy customer access.
Education
Ruben Daniel’s High School
Saginaw, MichiganSkills
- Customer relationship management
- Customer service
- Team leadership
- Conflict resolution
- Quality assurance
- Performance tracking
- Process optimization
- Problem solving
- Critical thinking
- Decision making
- Time management
- Effective communication
Timeline
Customer Service Team Lead
Meijer
01.2003 - Current
Customer Service Representative
Value City
01.1999 - 05.2003
Ruben Daniel’s High School