Summary
Overview
Work History
Education
Skills
Software
Timeline
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Charlene Dubetsky

Charlene Dubetsky

Saint Clair,MO

Summary

Collaborative leader that partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic settings.

Overview

14
14
years of professional experience

Work History

Customer Engagement Specialist

DaVita
04.2024 - Current
  • Consistent outreach to discharge planners to provide education and build awareness of the DaVita Placement Portal
  • Identify opportunities to grow as provider of choice through relationship building and addressing feedback
  • Partner with internal field teammates to optimize the admission process and implement best demonstrated practices
  • Assist with necessary communication between hospital, admission and clinic teammates to work through patient placements with extenuating circumstances
  • Develop comprehensive knowledge of local market
  • Oversee over 200 tier 1, 2, and three Hospitals/Rehab/Outpatient Facilities

Virtual Transitional Care Program Educator

DaVita
06.2022 - 04.2024
  • Conduct virtual one-on-one coaching sessions with patients to ensure adherence to care plans and provide support in transitioning to self-management
  • Develop and deliver virtual educational modules for patients transitioning into dialysis
  • Collaborate with interdisciplinary team to identify and address patient educational needs during the transitional care process
  • Create and maintain a database of educational resources and tools for patients and caregivers
  • Evaluate program effectiveness through data analysis and feedback from patients and caregivers

CCHT/Preceptor/AA

DaVita
01.2011 - 06.2022
  • CCHT/Preceptor/AA with 14+ years of experience in dialysis care, ensuring accurate patient assessments, documenting vital signs, and performing dialysis procedures.
  • Proficient in conducting pre-and post-dialysis assessments, including reviewing medical history, evaluating lab results, and monitoring clinical conditions to ensure safe and effective treatments.
  • Trained and supervised new CCHT team members, providing mentorship and guidance in clinical practices, quality control, and infection control measures.
  • Proven ability to manage dialysis machines, troubleshoot technical issues, and maintain adherence to strict infection control protocols to prevent cross-contamination.
  • Exceptional communication skills, collaborating effectively with healthcare professionals, patients, and their families to provide comprehensive support and education on dialysis procedures, lifestyle modifications, and medication management.

Education

Certificate - Lead Program

DaVita University
Remote
08-2025

Certificate - Sales Force Administrator

Sales Force
Remote
06-2025

Leadership

SPARK
DaVita
05-2022

Certificate - Certified Clinical Hemodialysis Technician

NNCC
01-2022

Liberal Arts

Virginia Western Community College
Roanoke Virginia
08-2009

James River High School
Buchanan Virginia
05-2007

Skills

  • Time Management
  • Communication Across Various Platforms
  • IT Troubleshooting
  • Record Management
  • Data Analysis
  • Lead Team Meetings
  • Key stakeholder relationship building
  • Customer education
  • Customer relations
  • Medical terminology
  • Team development
  • Email management
  • Product promotion

Software

Microsoft Word
Microsoft Excel
Outlook Calendar
Microsoft Power Point
Web Ex
CWOW
Reggie

Microsoft Teams

Cura

Sales Force

Timeline

Customer Engagement Specialist

DaVita
04.2024 - Current

Virtual Transitional Care Program Educator

DaVita
06.2022 - 04.2024

CCHT/Preceptor/AA

DaVita
01.2011 - 06.2022

Certificate - Lead Program

DaVita University

Certificate - Sales Force Administrator

Sales Force

Leadership

SPARK

Certificate - Certified Clinical Hemodialysis Technician

NNCC

Liberal Arts

Virginia Western Community College

James River High School

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Charlene Dubetsky