Charlene Ekeren
IT Project Management
Big Lake ,MN
Summary
Dynamic IT professional with a proven track record at 3M Company, excelling in project management and Agile methodologies. Adept at enhancing data accuracy and streamlining processes through innovative solutions. Recognized for exceptional problem resolution and attention to detail, driving significant improvements in operational efficiency and user engagement.
Overview
20
20
years of professional experience
3
3
Certification
Work History
Life Insurance Case Manager
Simplicity Group
Monticello
05.2023 - 05.2024
- Ensure all requirements are met on new applications before submitting to the insurance carrier
- Review and follow-up. with agents and carriers on all requirements
- Process all insurance cases within Salesforce
- Executed professionalism in delivering exceptional customer service while identifying and implementing process efficiencies
- Maintained clients' records by reviewing case notes and logging events and progress.
- Participated in team meetings to discuss case management strategies for individual cases.
- Adhered to legal requirements regarding confidentiality of information related to clients' cases.
- Provided clear and professional correspondence via email and phone
- Ensured all service level agreements were met through proactive management of case timelines and requirements
IT Business Analyst, Data Syndication, SAP MDM
3M Company
Saint Paul
03.2014 - 10.2021
- Facilitated customer success by implementing Innovit product suite for MDM, PIM, GDSN, and UDI, enhancing data management capabilities.
- Oversaw technical project delivery, focusing on writing specifications, designing the solution, and configuring the software, including Python coding for customized business rules.
- Provided technical support during user acceptance testing cycles.
- Provided training sessions on new software applications and tools.
- Familiar with Agile software implementation methodologies.
- Used JIRA and Operational ticketing system to prioritize, assign, and track change requests or project tasks.
- Analyzed existing systems and processes to identify areas of improvement.
- Collaborated with developers to ensure that product designs meet customer needs.
- Facilitated stakeholder communication
- Identified and documented business requirements utilizing Agile methodology
- Performed gap analysis on current systems and proposed solutions.
- Developed process models, use cases and user stories to define system functionality.
- Identified cost-saving opportunities through automation initiatives, streamlining processes.
- Designed automated reporting processes utilizing SQL queries and Excel macros for streamlined data analysis.
- Utilized SQL queries for ad hoc data analysis requests from stakeholders.
- Applied resourcefulness to identify solutions and improve efficiency, addressing company needs effectively.
Information Technology Support Specialist
Big Lake Public Schools
Big Lake
01.2012 - 03.2014
- Provide telephone and on-site installation, initial diagnosis, and repair services for multiple technologies to meet the needs of buildings and departments; troubleshoot Mac and PC software and hardware problems.
- Provide customer service support to individual users; ask questions to determine the most appropriate remedy to resolve hardware and software difficulties.
- Work collaboratively with other technology staff to resolve problems with hardware and/or software.
- Monitor compliance with district policies and report violations.
- Conducted research on emerging equipment and software technologies.
- Provide assistance/training to staff on use of software and equipment through verbal and/or written materials.
- Maintain software and equipment.
- Upgraded hardware and software to maintain compatibility and functionality.
- Update database including location of equipment, software and licenses.
GDSN Data Syndication Business Analyst
3M Company
St. Paul
01.2010 - 01.2012
- Facilitated product and pricing data flow from master data owner to 1Worldsync, distributing product data feeds across multiple sales channels and platforms.
- Ensured we delivered accurate and consistent product information across different sales channels.
- Collaborated with teams to implement quality and process improvements, enhancing overall data accuracy.
- Developed automated reporting processes using SQL queries and Excel macros, streamlining data analysis workflow.
- Utilized SQL queries for ad hoc data analysis requests from stakeholders.
- Analyzed existing systems and processes, identifying areas for improvement.
- Supported technical needs during user acceptance testing cycles.
Education
Associate of Applied Science - Management Information Systems
Brown institute
MinneapolisSkills
- Project management expertise
- Agile methodologies and process improvement
- Resource allocation and time management
- Software development lifecycle
- Problem resolution and adaptability
- User acceptance testing
- Reporting and SQL querying
- Requirements gathering
- Stakeholder communication
- Cross functional team collaboration
Certification
- Quickbooks Certified Bookkeeper, In-Process of obtaining Certification (2024)
Quickbooks Online Certification, In-Process of obtaining Certification (2024)
NAILBA Certified Case Manager (NCCM) (2024)
Work Authorization
- Authorized to work for any company within the United States
Timeline
Life Insurance Case Manager
Simplicity Group
05.2023 - 05.2024
IT Business Analyst, Data Syndication, SAP MDM
3M Company
03.2014 - 10.2021
Information Technology Support Specialist
Big Lake Public Schools
01.2012 - 03.2014
GDSN Data Syndication Business Analyst
3M Company
01.2010 - 01.2012
Associate of Applied Science - Management Information Systems
Brown institute