CJ Smith
Lusby,MD
Summary
Dynamic manager with a proven track record at Kennedy Krieger Institute, excelling in data analysis and project management. Spearheaded initiatives that enhanced service quality and streamlined operations, while ensuring regulatory compliance. Adept at developing KPIs and fostering a collaborative team environment, driving significant improvements in customer satisfaction and operational efficiency. Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
14
14
years of professional experience
Work History
Manager Center for Individuals With Disabilities
Kennedy Krieger Institute
Baltimore Md. And Columbia Md.
09.2010 - 11.2024
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Monitored staff performance and addressed issues.
- Streamlined communication channels, improving information flow and decision-making speed.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Reviewed completed work to verify consistency, quality, and conformance.
- Ensured compliance with regulatory requirements and industry standards.
- Analyzed business performance data and forecasted business results for upper management.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Ensured compliance with all applicable laws, regulations, industry standards.
Education
Bachelor of Arts - Humaities
University of Maryland Global Campus
Hyattsville, MD05-2013
Skills
- Data analysis
- Project management
- Regulatory compliance
- Budget management
- KPI development
- Customer service
Timeline
Manager Center for Individuals With Disabilities
Kennedy Krieger Institute
09.2010 - 11.2024
Bachelor of Arts - Humaities
University of Maryland Global Campus
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