
Customer service Excellence 44 years
Ability to manage and multi task
Ability to lead a team
Profit and Loss Statement
Team Building/Training
Merchandising plan-o-grans
Scheduling and Payroll
Leadership and Supervision
Order Processing
Inventory Management
Strong Decision Making
Retail Store Operations
Excellent Organizational Skills
Microsoft Word, Excel
Hiring Employees
Very Teachable
Highly Dependable
Receiving/Shipping
1-Work SPO report for X and P orders that are scheduled for the week that are due so all cells know what is due so they are aware of what is shipping for day/week
2-Print Customer Report for day of order due to ship for day/make sure all are scheduled.
3-Print each X and P order that is due to be sent out for the day,
Check and make sure they are confirmed-validated for shipment and have contact information on them if not send email to project coordinator in charge of order
4- Check inventory- Pull/stage/load/pack/ship orders as needed, UPS or Fedex Freight (Order Processing) X order is over night P order is two to three days
5-Once shipped in our plex system what company we used to ship, tracking number and order
6-Prepare outgoing shipments safely which includes packing
7-Send out parts/hardware for specific jobs assigned for day
8-Creating labels for items going out in boxes or pallets, prepare shipping documents to ensure all information is accurate an complete
9-Schedule an coordinate pick ups an delivery of jobs going to site
10-Plex out items through system to control inventory in each area items are to be pulled
11-Emailing or calling purchasers on job schedules
12-Communication with cell leads, production managers on jobs assigned when needed
13-Receiving shipments, inspecting goods for damage or defects, and correct amount.
14-Storing received good in appropriate areas after plexing/adding to inventory
15-Keep area clean an organize
1-Address corrections-Bad addresses left by drivers from day before, looked up, relabed and routed to corrected route
2-Knockouts-Work kickout to find address that are shown in the system that are hard to find and highlight street an pin
3-Video Coding-Work video coding address that has a system to go into called spyder and it takes pictures of packages of bar of address/barcodes to help with missing labels or addresses
4-Potential Address Corrections-page checked of addresses to make sure correct if not they were to be fixed
5-Business Objects-page checked of addresses to go into fix
6-QA (Quality Assurance) Cage-Repacked wet and damaged boxes. Relabeled and sent back out. Relabeled damaged barcodes, Take care of any issues the drivers may have during the sort before they leave, such as a bad address by looking it up in the system or by calling the customer, getting directions, or making sure the customer will be home to receive package for signature. Code any misloaded packages, Code all packages and relabel all packages that need to go back to the shippers, per instruction from mail received that day. Post card and code any undelived packages, code all closed and hold future deliver packages and stage on dated carts,
7-Keep QA Cage clean and organized
8-Answer phone/call customers
1-Answer phone
2-Receive work orders for jobs, get paperwork for drillers/tie in crews, let heating contractors know orders received vy email or phone call
3-Job costing spread sheet once a job was completed.
4-Order product
5-JULIE properties where geothermal was going
6- Check for coal in areas where drilling in states Illinois, Missouri, Indiana
7-Key in all drilling rig/trucks and equipment completed work done by the shop workers
8-Keep office clean and organized
1-Managed front desk operations, ensuring smooth visitor flow and efficient communication.
2-Coordinated appointment scheduling, optimizing time management clients.
3-Maintained accurate filing systems, enhancing document retrieval and organization.
4-Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
5-Quick books entering clients banking information to balance, keying in their invoices. Paying bills needed for clients
6-Organizing clients papers/receipts from business or personal and making a worksheet from microsoft excel to categorize their purchases to get ready for taxes,
7-Opening up mail and taking care of what was needed, and other duties necessary
1-Managed store operations with key holding responsibility (open and closed store)
2-Reported directly to Store Manger
3- Interviewed and hired associates needed for positions available
4-Trained and supervised associates
5-Evaluated associates with high and low performances
6-Spent time with different vendors to get extra product in the store to produce more sales
7-Planned and delegated assignments based on workloads and employees scheduled and availability
8-Scheduled all associates (payroll and follow budget)
9-Manage product merchandising through implantation of plan-o-grams ans displays
10-Drew up seasonal displays per plan-o-grams download to ensure proper placement of product
11-Received, checked, shelved and rotated where mandatory merchandise
12-Took responsibility of keeping store clean and unclutter by managing the team
13-Made sure all freight received was stored correctly and out to designated areas
14-Shipped out needed items to different stores and shippers
15-Worked profit and loss reports
16-Other duties necessary to operate the business