Charlene Faku

• Provide leadership and oversee over 150 inpatient beds, 6 clinical managers, 7 clinical nursing departments
• Direct strategic initiatives in collaboration with unit managers.
• Leading multiple unit/teams to achieve organizational objectives and goals.
• Collaborate with interdisciplinary teams across different departments
• Responsible for departmental budgets, staffing, recruitment, and turnover.
• Collaborate with CNO/Patient experience director to streamline and standardize our Nurse leader rounding process to enhance patient experience and address complaints and grievances
• Mentor new nursing leaders

• Direct day-to-day nursing and operational functions for 24-bed nursing unit, ensuring exceptional delivery of care when developing well-rounded nursing teams.
• Mentor new nursing staff including new Nurse Managers, fostering professional growth and development through comprehensive training programs.
• Streamline workflow for increased efficiency by optimizing scheduling and delegating tasks to the appropriate staff members.
• Manage budgets and resources, consistently meeting financial goals while maintaining high-quality patient care standards.
• Foster improvement in staff development including team lead and charge nurses, personnel training, and standards of patient care.
• Implement quality improvement initiatives to identify areas for potential enhancements in patient care delivery methods including CLABSI/CAUTI bundle, HAPI bundle, and cross checks.
• Collaborate with interdisciplinary teams to develop integrated care plans, ensuring seamless delivery of services to patients.
• Develop strong relationships with patients'' families, addressing concerns and providing guidance on care plan implementation at home during nurse leader rounds.
• Investigate and resolve issues affecting hospital operations and patient care.
• Conduct routine performance evaluations, providing constructive feedback to drive continuous improvement among nursing staff members.
• Co-lead for the ED to in-patient handover workgroup
• Participate in the 10 X 10 discharge initiative and RN/MD collaborative team to assist with throughput
• Pilot LPN initiative to help manage workload; and created a new LPN nursing model
• Participate in monthly meetings with the PFAC team
• Appointed to manage Behavioral Unit in the absence of a manager
• Collaborated with interdisciplinary teams to provide education and create standard care and workflows for stroke patients on this unit (designated as the stroke unit)

Managed a very challenging and complex 34 bed Medical surgical Flex unit with70 + FTEs including 4 Assistant Nurse managers

• Decreased fall rate in this department to meeting target; by developing a culture of fall prevention (average49-52 falls per year to 29-37 falls)
• Fostered a positive working environment with a culture of support where team members' contributions are valued; promoting shared governance and autonomy
• Achieved a 99% Leader Index from the engagement survey; and increasing employee engagement
• Supported process improvement initiatives consistent with the strategic goals of the organization
• Co-chair Falls committee and sub-committee for managing high rate of falls in the hospital
• Participated actively in the following strategic teams: Responsiveness (patient experience); Shared governance and Retention
• Spearheaded the Emergency Department to Inpatient workgroup for the Throughput strategic team
• Actively participated in Quality and Safety outcomes, Mobility team, Code Blue Committees
• Collaborated with interdisciplinary teams to initiate Standardized interdisciplinary bedside rounds

• Managed a 30 bed Medical Surgical Telemetry unit
• First unit to implement safety huddle boards
• Promoted, inspires and encourages clinical excellence through applied clinical knowledge, leadership and research utilization
• Established and was responsible for meeting the outcomes of unit specific dashboard of quality and safety indicators
• Supported process improvement initiatives consistent with quality plans and strategic vision of the hospital
• Mentored staff to develop and grow in their roles
• Effectively and efficiently managed staff productivity on a daily basis and financial resources to achieve desired clinical outcomes
• Analyzed monthly patient satisfaction reports, and seeks strategies to improve
• Utilized the Human Resources Department for recruitment, interviewing, retention, employee relations and employee development activities as needed
• Completed introductory, mid-year and annual evaluations
• Orchestrated change to improve clinical and organizational outcomes
• Championed Nurse-led Multidisciplinary rounds
• Effectively established a hand-off process between RNs and PCTs
• Collaborated with physician partners and multidisciplinary teams to facilitate plan of care and discharge planning
• Planned and led the Charge nurse workshop
• Conducted leader rounding to optimize the patient experience and provide real-time feedback to the staff
• Initiated a daily safety and readiness huddle board by utilizing Lean six sigma tools
• Supported CUSP method on the unit; helps the team make care safer by combining improved teamwork, clinical best practices, and the science of safety
• Promoted shared governance through the unit based council

• Provided direct quality care including daily monitoring, recording, and evaluating medical and surgical patients
• Ensured the best and most cohesive patient care possible by partnering with the patient, and multidisciplinary team and communicating effectively with patients and their families

• Provided direct quality care including daily monitoring, recording, and evaluating medical and surgical patients
• Ensured the best and most cohesive patient care possible by partnering with the patient, and multidisciplinary team and communicating effectively with patients and their families

• Managed a 24 bed Burn/Trauma/General Surgery unit
• Developed and implemented day to day patient care budget in collaboration with Nursing Director
• Responsible for maintaining and validating payroll with Human Resources for both staff and contract nursing personnel
• Facilitated and coordinated shared decision making at the unit level on behalf of and in liaison with Nursing Director
• Responsible for maintaining a high level of patient satisfaction as demonstrated by metrics and ‘outcomes data'
• Planned and ensured staff skill and selection is able to support and meet the needs of the patient population
• Interviewed, hired, and executed quarterly and yearly performance evaluation reports
• Coordinated with Nursing Educators in the orientation schedule and evaluation of all staff personnel
• Assessed staffing requirements and made necessary adjustments based on patient care needs, staffing standards and policies
• Coordinated with Nursing Director to hire, evaluate, promote, initiate coaching, counseling and termination of department personnel as needed
• In the absence of the Nursing Director, the Assistant Nursing Director maintained communication with the Senior Nursing Director and Medical Director or their designee for the purpose of coordinating operations between the department and the clinical division
• Assisted in establishing and maintaining a therapeutic and safe environment that facilitates and supports Health Care Team practice, based upon current standards and research in order to achieve quality patient outcomes
• Utilized approaches and strategies that support and optimize patient care outcomes that are based on the interdisciplinary plan of care and are consistent with the patient and family wishes
• Collaborated with nursing leadership (Nursing Director, Clinical Specialists and Clinical Liaisons) in the assessment of staff competencies
• Participates in assessing staff performance against objectives, coaches, mentors, develops and evaluates employees to achieve behaviors aligned with the organization's vision, mission and values, and magnet criterion and performance standards
• Established, developed and maintained effective relationships, working agreements and quality partnerships across the continuum to ensure quality patient care; to secure resources to support evidence based patient care and to assist compliance with current professional policies, procedures, and protocols and nursing standards
• Practiced JUST culture and promoted staff to speak up for safety
• Participated in the HRO journey
• Coordinated weekly Discharge Planning rounds with clinical nurse, nursing supervisor, and social worker
• Served in “Quality and Safety” improvement groups with the focus on reducing central line associated bloodstream infections, prevention in hospital acquired pressure ulcers, and catheter acquired urinary tract infections based on

Managed a 24 bed Burn/Trauma unit

• Gathered information on patients' medical history and current hospital course by speaking with the patient/family members and previous caregivers in order to develop a plan of care
• Interacted with the diverse medical team to develop an individualized plan of care and educated the patient, family and other members of the health care team on the goals for the patient
• Evaluated patients for progress throughout their hospital course and modified plan of care as appropriate by participating in daily rounds
• Ensured plan of care changes were communicated to the patients, family and health care team
• Utilized evidence-based strategies that supported quality patient care and optimized outcomes in an interdisciplinary care environment and consistent with the patient and family needs
• Acted as a liaison between patients, families, health care team and community resources
• Coordinated and communicated with the health care team members when a patient's medical status changed and required a transfer to a higher level of care
• Acted as a consultant for the nursing staff in clinical problem solving situations
• Assisted the medical staff with unfamiliar or new procedures/treatments
• Educated and validated clinical staff on any new policies/procedures and medical equipment per hospital standards
• Collaborated with the Nursing Management team (Nursing Director, Assistant Nursing Director, Clinical Educator and Clinical Specialists) to develop, implement and evaluate department goals
• Provided clinical observations to the Nursing Management team on the clinical practice of the staff for performance reviews
• Monitored and tracked quality and safety measures
• Identified and implemented any quality and patient safety initiatives
• Identified and participated in performance improvement activities based on nursing research
• Served as a direct nurse care provider, as per unit need

• Experienced in assessing burn wounds daily, and coordinated with the interdisciplinary team the needs and goals of the patients
• Educated patient and family members on the healing process and burn rehab physical therapy
• Acted as charge nurse to coordinate and assign patient admissions and discharges
• Evaluated staffing requirements and nurse/patient assignments based on unit needs
• Participated in the orientation process of new graduate nurses and newly contracted nurses
• Identified, analyzed and implemented effective problem-solving techniques based on patient's condition and reported changes
• Provided verbal and written discharge instructions to all patients and their family/caregiver
• Assisted and coordinated discharge needs and safely assisted patients during the time of discharge