Charlene Fernandes

POLICE AND FIRE DEPT DISPATCHER. WORKED 2ND AND 3RD SHIFT.

• Safeguarded public safety by accurately disseminating pertinent information to responding units during emergencies or criminal activities.
• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Maintained a high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
• Reduced risks and emergency response issues by observing public safety field units.

• Created and enforced detailed organization processes to increase quality and service standards.
• Prepared and updated employees' daily work schedules and resolved delivery problems.
• THE TOWN OF AGAWAM CONTRACTED WITH PVTA FOR ADA CLIENTS AND SENIOR CITIZENS OF THE TOWN.
• COORDINATED ALL TRIPS, HIRED DRIVERS, MAINTAINED ALL RECORDS FOR EMPLOYEES, VANS, PAYROLL

• Set up offices and put together all HR documentation for new staff members.
• Coordinated shared Outlook calendar and scheduled meetings and events.
• Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
• Expedited project completion by assisting with research and gathering necessary information for various initiatives.
• Responded to inquiries from callers seeking information.
• Collaborated with other clerical staff on special projects, improving overall office performance.
• Contributed to a positive work environment by promoting effective communication among team members.
• Ordered office supplies and kept office stocked with needed resources to operate smoothly.
• Edited and proofread documents for accuracy and completeness.
• Purchased and maintained office supplies.
• Created and maintained detailed records of all office activities.
• Processed incoming and outgoing mail and packages according to established procedures.
• Streamlined office processes by organizing and maintaining efficient filing systems.
• RESPONSIBLE FOR ALL WATER AND SEWER BILLING FOR THE RESIDENTS OF THE TOWN

• Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
• Increased team efficiency by training new data entry clerks on company software, processes, and best practices.
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