Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Charlene Frazier

Charlene Frazier

Hammond,IN

Summary

Dynamic bartender with a proven track record at Damn Pub, excelling in customer service and relationship building. Skilled in inventory management and responsible alcohol service, I consistently enhanced guest experiences, leading to increased repeat clientele. Outgoing and reliable, I thrive in fast-paced environments while maintaining high standards of cleanliness and hygiene. Hospitality professional with strong track record in delivering exceptional service in restaurant settings. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

23
23
years of professional experience

Work History

Bartender

Damn Pub
10.2013 - 12.2025
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Assisted with inventorying beverage stock and bar supplies.
  • Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Server Bartender Togo Specialist Certified Trainer

Olive Garden
04.2003 - 09.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized POS system to process orders efficiently.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender

IRRU Family Social Club
05.2011 - 09.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently conducted bar opening and closing procedures to ensure shift preparedness.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.

Education

Associate Of Applied Business - Business Administration And Management

University of Phoenix , Phoenix, AZ

Certificate - Logistics CLA AND CLT

Polk State College, Winter Haven, FL
03.2023

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Cleanliness and hygiene
  • Customer service expertise#
  • Responsible alcohol service
  • Payment processing
  • Cash register operation
  • Professional appearance
  • Team training and development
  • New hire training
  • Inventory
  • Staff management
  • Dining room management
  • Relationship building

Accomplishments

Accomplishments:


  • 1. 14+ Years at Olive Garden – Progressed through multiple roles including server, bartender, and certified trainer. Known for delivering consistent customer service, mentoring new hires, and handling high-volume shifts.



2. Returning to School as an Adult Learner – Currently pursuing an associate degree in Business at the University of Phoenix, demonstrating commitment to personal and professional growth despite life challenges.



3. Small Business Owner – Launched and operated "Redds' Afterhours," managing everything from marketing to customer service, showing initiative, leadership, and entrepreneurial skills.



4. Conflict Resolution & Teamwork Skills – Gained through real-world experience in both hospitality and coursework (SOC/110), proving you can lead, collaborate, and handle tough situations professionally.



5. Adaptability & Resilience – Navigated two marriages, raising three children, moving states, and balancing education, work, and personal life. You’ve stayed standing and moving forward—that’s strength most people can’t list on a résumé.

Languages

English
Full Professional

Interests

Interests & Hobbies:


1 Mobile Gaming – Love strategy-based and horror-themed mobile games that keep your mind sharp and adrenaline pumping



2 Technology & Learning – Curious about how things work, especially in tech Always looking for new apps or tools that can make life easier or more fun



3 Horror Movies – Big fan of horror films—especially the classics and psychological thrillers They’re your go-to for relaxing and getting lost in a different world



4 Music Lover – Music is your therapy Lil Wayne is a top favorite, but you vibe with anything that speaks to your mood



5 Creative Expression – Interested in getting tattoos that tell your story—like three frogs to represent your kids You love the idea of expressing identity through body art



6 Family Time – Enjoy spending time with your kids and creating meaningful moments, even through the chaos of life



7 Writing & Journaling – Whether it’s for school or personal reflection, you’ve got a way with words when it comes to speaking your truth

Timeline

Bartender - Damn Pub
10.2013 - 12.2025
Bartender - IRRU Family Social Club
05.2011 - 09.2016
Server Bartender Togo Specialist Certified Trainer - Olive Garden
04.2003 - 09.2017
University of Phoenix - Associate Of Applied Business, Business Administration And Management
Polk State College - Certificate, Logistics CLA AND CLT

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