Summary
Overview
Work History
Education
Skills
Timeline
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Charlene Fuller

Selma,AL

Summary

Adept Tax Preparer and former Newspaper Carrier, recognized for exceptional organization skills and client communication, enhanced Fuller Tax Services' client satisfaction through meticulous tax preparation and strategic tax law compliance. Leveraged relationship-building prowess to secure client trust, achieving a notable increase in client retention. Deadline-oriented Tax Professional adept at quickly assessing customer needs, developing strategic plans and completing returns to maximize deductions and minimize liabilities. Pursuing role with tax preparation services organization. Detail-oriented Tax Preparer with 20 plus years of experience in tax preparation for numerous entities. Expert in managing paperwork for tax returns, extensions, tax planning calculations and write-ups. Quick to build rapport with clients leading to long-term business relationships.

Overview

15
15
years of professional experience

Work History

Tax Preparer

Fuller Tax Services
01.2010 - Current
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.

Newspaper Carrier

Montgomery Advertiser
04.2010 - 04.2017
  • Assembled and bagged newspapers prior to delivery.
  • Delivered newspapers and flyers to about 300 homes daily.
  • Maintained punctual delivery times for consistent customer service experience.
  • Distributed papers in various weather conditions during early morning.
  • Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
  • Built strong relationships with customers, addressing concerns and resolving issues promptly.
  • Provided exceptional customer service, responding promptly to inquiries or requests from clients.
  • Handled distribution-related tasks such as sorting, bundling, and labeling newspapers accurately for efficient delivery.
  • Improved route efficiency with careful planning and route optimization techniques.
  • Increased customer satisfaction by delivering newspapers in a timely and accurate manner.
  • Secured papers on delivery vehicles to limit losses and damages.
  • Resolved delivery complaints and escalated complex issues to management.
  • Ensured safe driving practices while navigating various weather conditions and road situations.
  • Maintained up-to-date records of delivery routes and customer information.
  • Organized delivery materials and supplies to streamline the preparation process each day.
  • Demonstrated strong communication skills when interacting with both colleagues and customers.
  • Enhanced client retention by providing reliable and high-quality services on a daily basis.
  • Drove safely and legally for professional, responsible delivery services.
  • Kept delivery vehicles in clean working condition for reliable service.
  • Loaded and unloaded vehicles at distribution center, lifting heavy loads.

Education

High School Diploma -

Billingsley High School
Billingsley, AL
06.1990

Skills

  • Organization skills
  • Document Preparation
  • Income Tax Preparation
  • Local, state, and federal tax returns
  • Relationship Building
  • Bookkeeping
  • Client Communication
  • Data inputting
  • Tax Law Compliance
  • Organizational abilities
  • Verbal/written communication
  • Tax law knowledge
  • State Tax Regulations
  • Information Processing
  • Tax audit procedures
  • Records Management
  • Tax Dispute Resolution
  • Tax code knowledge
  • Tax Credits Expertise
  • Tax Deductions Optimization
  • Storage procedures
  • Client Interviews
  • Individual Tax Returns
  • Registered Tax Return Preparer (RTRP)
  • Data Entry

Timeline

Newspaper Carrier

Montgomery Advertiser
04.2010 - 04.2017

Tax Preparer

Fuller Tax Services
01.2010 - Current

High School Diploma -

Billingsley High School

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Charlene Fuller