Charlene Gairy
Ruskin
Summary
Experienced quality assurance professional with a focus on IT controls and auditing, adept at ensuring the readiness and remediation of technology platforms within the banking sector. Skilled in performing comprehensive testing related to IT General and Application Controls. Proven ability to collaborate effectively with diverse stakeholders, including Technology Management, Technology Risk & Controls, and external/internal auditors. Proficient in facilitating the execution and reporting of assessments across global technology and technology risk functions. Demonstrated expertise in engaging with stakeholders at all levels, from Product Owners to Engineers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Consultant QA Analyst
SDLC Partners LLC (Highmark Health)
02.2022 - 10.2023
- Conducted comprehensive IT control assessments focusing on quality assurance aspects, ensuring adherence to standards and regulations
- Collaborated with cross-functional teams to assess and perform IT general control and application control testing, identifying findings and facilitating remediation
- Managed multiple ongoing assessments, coordinating with stakeholders to ensure timely execution and reporting
- Facilitated identification of findings, relevant compensating controls, and remediation within defined timeframes
- Tracked and communicated overall progress of various programs, providing timely reporting to senior management stakeholders.
Software Quality Assurance Analyst
Bisk Education
09.2015 - 11.2021
- Executed quality assurance procedures for IT control assessments, evaluating existing and new technology platforms for adherence to quality standards
- Assisted in tracking overall progress of various programs, providing updates to senior management stakeholders
- Collaborated with internal and external stakeholders to document current-state control processes and identify areas for improvement
- Reviewed results of internal and external audits, identifying potential impacts on quality assurance processes and programs
- Evaluated existing and new technology platforms to drive adherence to control standards, ensuring quality standards in program documentation.
Quality Assurance Analyst
Bisk Education
03.2014 - 09.2015
- Executed on multiple controls adoption readiness assessments, managing concurrent assessments across different stakeholder groups
- Examined results of internal and external audits for potential cross-impacts on other programs
- Demonstrated strong problem-solving skills to identify solutions and deliver quality results in a deadline-driven environment
- Presented findings and recommendations effectively, both verbally and in written documentation
- Communicated findings and recommendations effectively, both verbally and in written documentation.
Education
Bachelor of Arts in Human Resources Development -
New England College
Henniker, NH01.2021
Skills
Execution and Reporting
Quality Assurance
Problem-Solving
Communication Skills
Attention to Details
Stakeholder Management
Analytical skills
Certification
- Green Belt Six Sigma, 2013, Villanova University
- Lean Six Sigma, 2013, Villanova University
- Strategic Organizational Leadership, 2015, Villanova University
- Human Resource Management, 2016, Villanova University
- Essentials of Software Testing, 2016, Villanova University
- Foundations of Agile Methodology, 2021, Villanova University
Custom
- Global Collaboration: Experience in working across global technology and technology risk functions, navigating diverse teams and environments.
- Problem-Solving: Strong problem-solving skills to identify solutions and deliver quality results within deadline-driven environments.
- Quality Assurance: Proven ability to ensure a fast-performing, first-class user experience, aligning with ADA and WCAG standards for accessibility.
- Execution and Reporting: Proven track record of facilitating the execution and reporting of technology platform assessments.
- Remediation Management: Skill in identifying and addressing remediation needs across applicable technology platforms.
- Technical Skills: Solid experience in supporting iPhone layouts, build configurations, and utilizing various architecture and design patterns, including Reactive Programming and Dependency Injection.
- Stakeholder Liaison: Ability to effectively communicate and collaborate with various stakeholders, including Technology Management, Technology Risk & Controls, and external/internal auditors.
Timeline
Senior Consultant QA Analyst
SDLC Partners LLC (Highmark Health)
02.2022 - 10.2023
Software Quality Assurance Analyst
Bisk Education
09.2015 - 11.2021
Quality Assurance Analyst
Bisk Education
03.2014 - 09.2015
Bachelor of Arts in Human Resources Development -
New England College
- Green Belt Six Sigma, 2013, Villanova University
- Lean Six Sigma, 2013, Villanova University
- Strategic Organizational Leadership, 2015, Villanova University
- Human Resource Management, 2016, Villanova University
- Essentials of Software Testing, 2016, Villanova University
- Foundations of Agile Methodology, 2021, Villanova University
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