Charlene Gay
Jeannette,PA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Finance and Insurance Specialist
Integrated Periodontics and Dental Implants
Pittsburgh, PA
02.2021 - Current
- Researched insurance plans to find good options for clients' needs.
- Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
- Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
- Facilitated dispute resolution between customers and insurance providers when necessary.
- Responded promptly to customer inquiries about their policies and provided timely updates as needed.
- Fostered relationships with customers to expand customer base and retain business.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
Office Manager
Forest Hills Dental
Forest Hills, PA
12.2011 - 01.2021
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Processed payroll accurately ensuring all employees were paid on time.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Rep II Reimbursement
CVS Caremark
Monroeville, PA
05.2008 - 12.2011
- Established positive relationships with customers through effective communication techniques.
- Greeted customers and responded to inquiries in a timely manner.
- Participated in credit and collections activities.
- Processed refund requests and reconciled deposit and patient collections.
- Evaluated collection reports to determine collections status and outstanding balance amounts.
- Located and monitored overdue accounts using billing system to begin collections process.
- Met demands of busy collections group by performing high volume of daily calls.
- Communicated with credit, collections, customer service and operations department members to assist with and remedy billing issues.
Education
High School Diploma -
Oliver High School
Pittsburgh05-1986
Skills
- Account Management Expertise
- Regulatory Compliance Understanding
- Reporting Abilities
- Documentation Abilities
- Negotiation Abilities
- Account Management
- Claims Management
- Customer Follow-Up
- Customer Service
- Appointment Scheduling
- Dental Insurance Expertise
- Expertise of Payment Plans
- Treatment Planning
- Insurance Verification
- Patient Care Coordination
- Claims Processing
- Payment Collection
- Billing
- Staff Hiring
- Administrative Support
- Team Supervision
- Employee Supervision
- Office Management
- Bookkeeping
Timeline
Finance and Insurance Specialist
Integrated Periodontics and Dental Implants
02.2021 - Current
Office Manager
Forest Hills Dental
12.2011 - 01.2021
Rep II Reimbursement
CVS Caremark
05.2008 - 12.2011
High School Diploma -
Oliver High School
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