Hardworking Customer Service Representative with 20+years of experience working in this field. Trained in project and time management with extensive knowledge of computer programs and proven multitasking abilities. Committed to maintaining professional service with clients and visitors to increase customer retention and great relationships for business. Experience Remote/Hybrid worker. Knowledgeable Program Assistant successful at working in both team-based and self-directed capacities. Driven to maintain smooth operations through knowledgeable and skilled support. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
28
28
years of professional experience
Work History
Program Associate/ Secretary
Georgia Department of Transportation
10.2019 - 01.2023
Top customer service
Front office support and department, greeting and assisting vendors and customers scheduling interviews for jobs
Requestors for procurement
Order and record supplies for the maintenance departments as needed, as well as the main office
Agile Assets, organizing supplies knowledge of the importance of confidential information and documents
Creating documents and letters when needed, email assistance and information when necessary
Experienced Remote/Hybrid worker
Skilled with all office equipment
Creating books for contracted projects in the areas as needed for the (PM) Project Manager.
Identified new program opportunities in Dublin Ga , District 2, community through careful research and networking.
Organized events for Georgia Transportation program and invited appropriate guests and speakers.
Managed records for all programs and kept meticulous notes in system regarding changes and plan alterations.
Assisted with planning and coordinating day-to-day and special program activities.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Sorted, opened, and routed mail and deliveries to meet business requirements.
Increased customer service success rates by quickly resolving issues.
Provided clerical support to company employees by copying, faxing, and filing documents.
Supported planning and coordination of [Type] program and associated activities.
Managed effective program outreach plans with strategic use of speakers and tours to enhance community engagement and increase participant numbers.
Identified communication channels to set roadmap to distribute information.
Handled daily scheduling tasks and provided administrative support for entire department.
Rural Carrier Associate
USPS
10.2018 - 01.2019
My job required me to case the mail for delivery and packages and parcel for each resident
To drive the route for delivery in an expedient manner
To also, scan packages or letters for signatures as needed.,
Maintained records on customers with mail forwarding and change of address requests.
Sorted mail according to order of address appearance for easy access in field.
Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
Signed and received mail with signature requirements upon delivery and loading.
Followed safety protocols and regulations while driving, upholding professional service reputation.
Organized mail ahead of delivery runs for correct routing.
Distributed items on time and to correct locations for punctual, professional mail services.
Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
Secured and properly stored packages for delivery to eliminate damage risks.
Resolved complaints calmly and professionally to maintain customer satisfaction.
Employed GPS and other navigational tools to find shortest routes to locations.
Observed traffic and safety regulations for safe transport and delivery of mail.
Travel Agent
Evolution Travel/InteleTravel
05.2018 - 11.2018
Booking travel for rooms, cruises etc
Advertising trips for profit and training
Training for new skills as required.
Arranged travel accommodations for groups, couples, executives, and special needs clients.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Followed up with customers to increase customer service with travel plans.
Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Secretary/Receptionist Paraprofessional
Emanuel County Board of Education
08.2015 - 10.2018
I assisted in the library with students checking out books and filing the books as they were checked into the library
Lunch assignment, and bus assignment to ensure the safety of all students
Working on the switchboard, typing, creating documents, data entry and filing
Greeting the public, Notary Public, scheduling meetings on the calendar, as requested
Entering work orders when needed
Contact person for copier supplies, sign for packages delivered by courier.
Scheduled appointments and conducted follow-up calls to clients.
Maintained daily report documents, memos and invoices.
Entered data into system and updated customer contacts with information to keep records current.
Maintained office supplies inventory by checking stock and ordering new supplies.
Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Answered multi-line phone system and enthusiastically greeted callers.
Created and updated records and files to maintain document compliance.
Handled daily scheduling tasks and provided administrative support for entire department.
Maintained electronic filing systems and categorized documents.
Composed inter-office correspondence and provided product and service information to customers.
Office Support/ Paraprofessional
Oglethorpe County Schools
08.2014 - 07.2015
To assist students with assignments and keep them busy while in the class
To keep a log on students' activity while in ISS
When no students were present, my job required me to be in the office answering the phone, typing and greeting visitors
I also worked in the library filing books by the Dewey Decimal system
I assisted with lunch duty and bus routes.
Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Reported on student progress, behavior, and social skills to parents.
Tailored lesson plans for students with emotional and cognitive disabilities.
Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
ASSOCIATE
MACYS DEPARTMENT STORE
06.2014 - 11.2014
Greeting customers, (BOPS), buy online, pick-up in store orders
Meeting sales goals, offering store credit and other items with purchases.
Worked varied hours to meet seasonal and business needs.
Greeted customers and offered assistance for increased customer satisfaction.
Managed customer relations through communication and helpful interactions.
Identified customer needs and wants to enhance customer experiences and boost sales.
MECHANIC /ASSEMBLER
TRIUMPH AEROSTRUCTURES
05.2013 - 09.2013
Repairing parts by sanding them and mixing resins for the oven to finish the product
All parts were logged into the computer and tagged for safety with my work number, as a precautionary measure and for information
Notes were also recorded for the next assembler to refer to on a card as well as, in the computer.
Administrative Assistant
Gibson Trucking
01.2009 - 09.2012
Creating payroll, ordering supplies
Scheduling maintenance for trucks
Taking trucks for scheduled maintenance, Filing paperwork
Purchasing supplies for trucks.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Created and maintained databases to track and record customer data.
Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Liaised between clients and vendors and maintained effective lines of communication.
LINE ASSEMBLER
RHEEM MANUFACTURING COMPANY
03.1995 - 11.2009
Knowledge of parts, and measurements, knowledge of procedures and use of PPE for safety
My job consisted of wiring air conditioning boxes and placing them on the units
This job required continuous movement
By building parts for the unit and assembly as needed for the assembly line which was required
The tools used were screw guns, needle nose pliers, gloves, safety glasses, steel toe boots, as needed arm guards for safety.
Met daily quotas consistently by always working hard and efficiently with little downtime.
Assembled components with minimal supervision, exceeding expected project milestones.
Supported tight production timelines by quickly moving heavy loads between workstations.
Performed visual and functional inspection of components to determine quality and identify defects.
Followed protocols to enhance protection and maintain safe work environment.
Education
Associate of Arts - Business Administration And Management
American InterContinental University
05.2013
Skills
Accounts Receivable
Office Management
PeopleSoft (10 years)
Agile Assets
Order Entry
Office Administrator
Administrative Tasks
Critical Thinking
Organizational Skills
Teamwork and Collaboration
Multi-Line Phone Systems
Timeline
Program Associate/ Secretary
Georgia Department of Transportation
10.2019 - 01.2023
Rural Carrier Associate
USPS
10.2018 - 01.2019
Travel Agent
Evolution Travel/InteleTravel
05.2018 - 11.2018
Secretary/Receptionist Paraprofessional
Emanuel County Board of Education
08.2015 - 10.2018
Office Support/ Paraprofessional
Oglethorpe County Schools
08.2014 - 07.2015
ASSOCIATE
MACYS DEPARTMENT STORE
06.2014 - 11.2014
MECHANIC /ASSEMBLER
TRIUMPH AEROSTRUCTURES
05.2013 - 09.2013
Administrative Assistant
Gibson Trucking
01.2009 - 09.2012
LINE ASSEMBLER
RHEEM MANUFACTURING COMPANY
03.1995 - 11.2009
Associate of Arts - Business Administration And Management