Charlene Gibson
Blue Springs,MO
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
32
32
years of professional experience
Work History
Re
ECS Capital Investments
04.2021 - 02.2022
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Farmers Insurance Exchange
06.1990 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Worked for six different Farmers Insurance agents Over a 30 year period.
Education
No Degree - Business
Blue River Community College
Lee’s Summit, MOHigh School Diploma -
Rolla Sr. High School
Rolla, MO05.1978
Skills
- Multitasking Abilities
- Data Entry
- Flexible and Adaptable
Timeline
Re
ECS Capital Investments
04.2021 - 02.2022
Customer Service Representative
Farmers Insurance Exchange
06.1990 - 03.2021
No Degree - Business
Blue River Community College
High School Diploma -
Rolla Sr. High School
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