Charlene Goeman
Summary
Talented Realtor with exceptional marketing skills and property sales background. Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Realtor
National Realty Guild
01.2003 - Current
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Wrote contracts to outline sales and purchases of properties.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Compared recently sold area properties to determine competitive market prices.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
Business Owner
Auto Pros Of Chaska, Inc.
01.2000 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports and accounting in Quickbooks
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed Budgets/Operating Costs as an owner for successfully operating business.
- Business promotion/marketing strategies to generate new customers and increase sales and profit margins.
- All accounting and responsibilities after point of sale
- Managed health/dental/eye insurance for all employees
- Managed 401K for company
Customer Service Representative
Emerson Process Management LLC
04.1988 - 01.2000
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Associate of Arts - Accounting/General Business
Normandale Community College
Minneapolis, MN1992
Associate of Arts - Accounting/Business
Casper Community College
Casper, WY1982
High School Diploma -
Hay Springs High School
Hay Springs, NE06.1979
Skills
- Closing Support
- Pricing Negotiation
- Client Relations
- Schedule Coordination
Certification
- Certified GRI Realtor
Timeline
Realtor
National Realty Guild
01.2003 - Current
Business Owner
Auto Pros Of Chaska, Inc.
01.2000 - Current
Customer Service Representative
Emerson Process Management LLC
04.1988 - 01.2000
Associate of Arts - Accounting/General Business
Normandale Community College
Associate of Arts - Accounting/Business
Casper Community College
High School Diploma -
Hay Springs High School
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