Charlene Grandstaff
Kittrell,NC
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
12
12
years of professional experience
Work History
Customer Coordinator Management
Ontic Engineering & Mf.
12.2022 - 03.2024
- Respond effectively to all correspondence,status requests,attended regular meeting as requited to support task
- Assisted with broader administration task in support of the Customer Ser Team
- Proactive Quote follow ups to ensure quote acceptance is received
- Setting up new Customer accounts including ,vetting, and credit control queries.
- Act as team specialist for CRM, including account creation and order reviews
- Worked with customers to receive pro-forma and credit card payments where requites
Customer Service Representative
HomeTeam Pest Defense
12.2020 - 08.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Providing information to prospective customer,imitating new service and properly setting up customer accounts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in scheduling appointments or setting up new accounts.
- Inputting in technicians daily work reports
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Dealing with accounts payable and accounts receivable on a daily basic.
Administrative//Customer Service Representative
Empire Distributors Of NC
04.2012 - 06.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Science - General
University of Mount Olive
Mount Olive, NC06.2016
High School Diploma -
Petersburg High School
Petersburg, VA06.1981
Skills
- Financial Management
- Information Collection
- Data Entry
- Business Administration
- Document Management
- Recordkeeping
- Patient Scheduling
- Schedule Coordination
- Point of Contact
- MS Office
- Data retrieval systems
- Patient Registration
Timeline
Customer Coordinator Management
Ontic Engineering & Mf.
12.2022 - 03.2024
Customer Service Representative
HomeTeam Pest Defense
12.2020 - 08.2022
Administrative//Customer Service Representative
Empire Distributors Of NC
04.2012 - 06.2020
Associate of Science - General
University of Mount Olive
High School Diploma -
Petersburg High School
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