Charlene Gregory

New Admissions Supervisor-January 2015 to December 2015

• Assisted with onboarding of new employees, including submitting requests to IT for systems access.
• Created and completed employee evaluations, including improvement plans when necessary.
• Tracked and recorded all errors and assisted with correcting files when necessary.
• Answered all employee questions and assisted with the completion of new admissions files when necessary.

Training Supervisor-January 2020 to February 2022

• Updated all existing training modules for the Bureau of Sentence Computation, including adding additional examples, integrating SB201.
• Created new training modules for all aspects of calculation not covered by previous trainings
• Assisted a team with the creation and implementation of several aspects of SB201 including meeting with IT regarding DOTS integration, testing in UAT, and troubleshooting calculation and technology issues as they arose
• Created and updated a training spreadsheet to includes names and dates of all employees and completion of training modules.
• Completed scanning and electronic filing of all training records for BOSC employees including all work product from training sessions.

Quality Assurance Supervisor- June 2014 to December 2014, January 2016 to December 2019, and March 2022 to present

• Completes quality assurance checks and certifies all types of calculations including new admissions, returns, and all work from sentence completion.
• Assists with earned credit closeout, completes continued to max calculations, and answers inquiries from attorneys, judges, other ODRC staff, and any other inquiries as required.
• Assisted with testing and implementation of SB288 including calculation, UAT testing, and assisting with training the TWA's.
• Trains and answers questions from employees regarding calculation issues.

• Updated and maintained the calculations of incarcerated persons including calculating release dates, updating earned credit eligibility, and correctly entering the display of sentences.
• Completed all sentence completion and returns functions including calculations, duplicate entries, research and responds from the release section, and accurately answering inquiries from both incarcerated people and their families.
• Assisted with records coordinator jobs in both sentence completion and new admissions when required.
• Created legal files for incarcerated people who did not have them when required, including finding documents in ONBASE, printing them, and putting together a file.

• Processed all staff requests for leave based on paper forms from the captains office.
• Maintained employee schedules, answered inquiries from employees both in person and via email, and processed overtime requests.
• Scanned and filed forms into personnel records.

• Supervised all cashiers, cash office, and special order coordinator
• Responsible for scheduling for the front end of the store as well as entering and editing schedules for all store employees.
• Processed payroll, handled store level bill payment, promoted credit programs, managed the credit coordinator, and maintained the tax exempt database for the store.
• Trained cashiers and cash office office associates to maintain a high level of efficiency and customer service, including using both positive and negative customer experiences as teaching opportunities.