Charlene "Meagan" Hall
Platte City,MO
Summary
Energetic Community Support Specialist committed to applying client-centered approaches to support individual needs. Established relationships with community and business resources for outreach and direct support purposes. Dependable professional with superior work ethic and dedication to organizational goals.
Overview
19
19
years of professional experience
Work History
Community Support Specialist
Family Guidance Center of Warren County
Saint Joseph, MO
02.2017 - 07.2024
- Participated in weekly team meetings with supervisors to discuss new developments or challenges faced by clients.
- Attended workshops and trainings related to community supports services or topics relevant to clients' needs.
- Engaged in crisis intervention when needed by providing emotional support and calming techniques while ensuring safety of all involved parties.
- Ensured compliance with state regulations regarding health and safety standards during field trips or outings.
- Educated family members about available resources within their communities that could benefit their loved ones with disabilities.
- Facilitated communication between families and providers to ensure best possible outcome for each client.
- Established relationships with local businesses and organizations that could provide additional support for clients' needs.
- Implemented behavior modification techniques when needed to modify inappropriate behaviors exhibited by clients.
- Collaborated with other professionals including physicians, therapists, teachers, case managers. to ensure quality care for clients.
- Maintained accurate records of services provided and submitted required reports on a timely basis.
- Developed individual service plans, monitored progress, and documented outcomes.
- Provided guidance on strategies that can be used at home if a client is exhibiting challenging behaviors due to stressors or triggers.
- Implemented strength-focused strategies in developing personalized goals for effective treatment planning.
- Maintained monthly outcome reports with program data for each client.
- Attended case management team meetings to staff current clients and provide insight on caseloads.
- Reviewed staff work and gave comprehensive and constructive feedback to enhance operations.
- Promoted effective working relationships with service providers and forged collateral contacts to support and deliver community-based approach.
- Followed and evaluated individualized support care plans to increase personal development.
- Maintained accurate records and documented client data in company databases.
- Made referrals to utilize community resources for consumer's needs.
- Engaged in crisis intervention procedures to prevent or facilitate hospitalization.
- Consulted and collaborated with other professionals to provide continuity of care.
- Developed appropriate treatment plans focusing on each individual's needs.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Promoted community resources through printed marketing material, email newsletters and social media campaigns.
- Worked with law enforcement and local child advocacy centers to conduct forensic interviews for abused children.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
Access Representative
Mosaic Health Care Consultants
Saint Joseph, MO
11.2005 - 01.2017
- Provided technical support to customers using online tools.
- Provided training sessions on proper use of company systems and applications.
- Processed customer applications for various products and services.
- Utilized computer software programs to track customer accounts and transactions.
- Greeted customers, answered inquiries and provided assistance in a professional manner.
- Verified customer identity before granting access to accounts or services.
- Ensured compliance with all applicable laws and regulations pertaining to access management.
- Maintained customer records by entering data into the company database system.
- Responded to customer complaints in a timely manner, resolving issues promptly and efficiently.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Applied HIPAA privacy and security regulations while handling patient information.
- Communicated financial obligations to patients and collected fees at time of service.
- Verified demographics and insurance information to register patients in computer system.
- Explained various admission forms and policies, acquiring signatures for consent.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Guided patients through the completion of consent and other required medical forms.
Education
Bachelor of Science - Criminal Justice-Juvenile
Missouri Western State University
Saint Joseph, MO12-2016
Skills
- Compliance Monitoring
- Conflict Mediation
- De-Escalation Techniques
- Partnership Building
- Cultural Competency
- Client Needs Assessments
- Individualized support
- Behavioral support
Timeline
Community Support Specialist
Family Guidance Center of Warren County
02.2017 - 07.2024
Access Representative
Mosaic Health Care Consultants
11.2005 - 01.2017
Bachelor of Science - Criminal Justice-Juvenile
Missouri Western State University
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